Detailed review by spanner48
The Concorde is well-placed, a few steps from Ku'damm and the Zoo. Rooms are quite spacious, beautifully fitted-out, and comfortable. Those giving onto the side street are also quiet.
Now the bad bits:
1: Temperature: the whole hotel is over-heated. In late September we - and the others at the same conference - were sweating the whole time. We - and others - asked repeatedly for the temperature to be turned down; nothing happened.
2: No stairs: There is no access except by lifts, which were slow and inadequate.
3: Breakfast: is a disgrace. Euros 26 fixed charge, for a good - but not exceptional - buffet. No ''light/continental breakfast'' option. Euros 6 would have been fair. Euros 16 expensive. Euros 26 is a rip-off.
4: Food: commercial. The hotel is set up essentially for the meeting/trade show/conference trade. It shows. Food is prettily prepared, but rather boring and frequently over-cooked. By the second day, we were looking to eat elsewhere.
5: Service: this is where the hotel really falls down. Most staff were just ''doing their jobs''; not going out of their way to be helpful. We had a 40kg package to ship back from the hotel, all arranged and the documentation signed. The concierge turned what should have been a simple dispatch into such a bureaucratic nightmare that we decided to carry it ourselves. The very opposite of what a concierge SHOULD do. When we asked to see a manager [ANY manager] to sort it out, we were told that ''he had already gone home'' and that seeing anyone ''would not be possible''.
6: Overall: a nice building, badly run. Five star pretensions; two star service. For the money, you can do better elsewhere in Berlin.