http://www.trivago.com/birmingham-41018/hotel/britannia-birmingham-12531 http://www.trivago.com/birmingham-41018/hotel/britannia-birmingham-12531 http://ie2.trivago.com/images/layoutimages/logos/default.png http://www.trivago.com/birmingham-41018/hotel/britannia-birmingham-12531/picture-i5182648 Thu, 28 May 2009 11:43:00 +0200 ]]> http://www.trivago.com/birmingham-41018/hotel/britannia-birmingham-12531/picture-i5182640 Thu, 28 May 2009 11:42:00 +0200 ]]> http://www.trivago.com/birmingham-41018/hotel/britannia-birmingham-12531/review-o227711 Fri, 11 Jul 2008 12:30:00 +0200
The room itself was unclean and had a strange stale smell. There was only one plug socket in the whole room, which i find unbelievable. The bathroom was acceptable, apart from the fact that the bath had a crack in it which leaked water all over the bathroom floor.

The view from our window was a small enclosed area of concrete walls which was about 1-2metres away from us and as high as we could see, so even on that bright sunny day there was no natural light coming into our room, we had to keep the room lights on, two of which did not work.

During our first night there was enormous banging noises, which woke me up 3 times and I am a very heavy sleeper, my wife was woken 5 times. We complained and asked to be moved rooms but the receptionist was acting as if she couldn't care less and told us there were no other rooms, which i find hard to believe.

On leaving we had to leave our luggage with the hotel because it was a few hours until our train arrived, when we came back to pick up our luggage we found one of the bags had had it's handle ripped of and there was also damage to the other handle, I was furious and asked to speak to the manager, who ACCUSED ME of damaging the bag. I explained that it was damaged when the receptionist took it out of the cupboard but he would not change his position and continued to throw accusations at me. When I asked him to bring out the receptionist to explain what had happened, the manager was even ruder than before and said "this conversation is over" and walked off. I couldn't believe how awful the customer service was. I complained using their website but they did not get back to me about any of the problems. All in all, this was the worst hotel experience I have ever had and I will NEVER be staying at another Britannia Hotel.]]>