http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251 http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251 http://ie2.trivago.com/images/layoutimages/logos/default.png http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251/picture-i10715464 Wed, 20 Mar 2013 12:50:00 +0100 ]]> http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251/picture-i10715434 Wed, 20 Mar 2013 12:49:00 +0100 ]]> http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251/picture-i10715432 Wed, 20 Mar 2013 12:49:00 +0100 ]]> http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251/picture-i10715422 Wed, 20 Mar 2013 12:48:00 +0100 ]]> http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251/picture-i10715420 Wed, 20 Mar 2013 12:48:00 +0100 ]]> http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251/picture-i10715406 Wed, 20 Mar 2013 12:46:00 +0100 ]]> http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251/picture-i10715404 Wed, 20 Mar 2013 12:46:00 +0100 ]]> http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251/picture-i10715398 Wed, 20 Mar 2013 12:45:00 +0100 ]]> http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251/picture-i10715396 Wed, 20 Mar 2013 12:45:00 +0100 ]]> http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251/picture-i10715366 Wed, 20 Mar 2013 12:43:00 +0100 ]]> http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251/picture-i10687629 Mon, 18 Mar 2013 20:58:00 +0100 ]]> http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251/picture-i10687623 Mon, 18 Mar 2013 20:58:00 +0100 ]]> http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251/picture-i10687615 Mon, 18 Mar 2013 20:58:00 +0100 ]]> http://www.trivago.com/singapore-44278/hotel/marina-bay-sands-1455251/review-o899645 Wed, 05 Oct 2011 08:13:00 +0200
1. Bad experience with the Front Office - The check-in time was stated as 2pm on our confirmation letter but there was no room for check-in when we arrived and we had to wait 4 hours at the lobby. The front office staff did not bother to inform us that the room was ready and we had ask before we were given our room. When we asked for late check-out, we were asked to pay. If we had checked in on time, it would be fair. But having to waste four hours of our time with no service recovery, I don't think they value their guests.
2. Bad experience with the Concierge - Our baggage was supposed to delivered to our room, but we waited for 45 minutes and still nothing came. We had to call a couple of times before the bell boy delivered our baggage. What was worse is that the bell boy doesn't seem to know that we were already in the room and he opened the room door himself.
3. Bad experience with the Valet - the valet and Front Desk each gave us a different carpark rate for hotel guests. Apparently there was a change in rates which was not communicated properly internally and the staff themselves were confused.
4. Bad experience with Room Service - we called to ask for ice buckets and were told that the first is complimentary and the hotel charges for the 2nd bucket onwards. Maybe this is a new standard with a 5 star hotel that I'm not aware of. But I find it a joke for them to even say that they are charging for a bucket of ice.
5. Bad experience at the swimming pool - absolutely no sense of luxury except for the view. There were visitors loitering around the swimming pool taking pictures and just enjoying the view. No doubt this is a spectacular view and probably the hotel used it as an attraction. It feels like a family hotel with kids running around and tourists loitering around taking pictures and making noise. Exclusive 5-star experience? Not a bit. You probably need to go in the wee hours to have some quiet time at the pool. And you only get two cards to access the pool at one time. So it doesn't work well if you're travelling in threes.

Overall, it was a disappointing experience - we expected Sands to do better. ]]>