Detailed review by jesse869
Bait and switch scam. We had confirmed (through BestWestern.com) reservations at the Empire Palace and had booked their airport shuttle service to pick us up when our flight arrived at midnight. We were instead taken to the Hotel Amber (now called the Antea Palace) which is owned by the same people because the Empire Palace was supposedly full. No explanation was given, no apology was offered, and no discount or other concession was offered for our sudden downgrade to an inferior hotel in a different location. Since it was midnight and we had guaranteed our reservation with our credit card, we had little option but to stay at the seedy Hotel Amber. Since then, our complaints to the cowards (owner/manager) at the Empire Palace have gone unanswered. This is a typical bait and switch scam on unsuspecting tourists. If this is Turkish "hospitality", we don't want any more. STAY AWAY from these scum!!
Best Western Empire Palace1
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