Eurostars Hacienda Vista Real

Paseo Xaman-Ha, Ret. 3 Playa del Carmen 77710 Mexico Hotel
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    Eurostars Hacienda Vista Real

    Eurostars Hacienda Vista Real

    Playa del Carmen, 4.3 miles to City center

    Very good – 82 / 100 (1544 reviews)

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About Eurostars Hacienda Vista Real

Eurostars Hacienda Vista Real is a 4-star luxury resort located on the Riviera Maya which is surrounded by lakes and tropical gardens.

Guest rooms include studio rooms and suites, all of which include free Wi-Fi, air conditioning with climate control, satellite TV service, in-room safe, minibar, desk, hair dryer, complimentary bottled water.

Hotel amenities include 24-hour front desk service, concierge service, tours/ticket assistance, fitness facilities, spa with sauna and spa treatments available, massage services, outdoor pool, dry cleaning and laundry services, currency exchange, free parking and Wi-Fi access throughout the property. Childcare services are available at a surcharge.

The poolside bar is open daily for breakfast and lunch.

Eurostars Hacienda Vista Real is a 5-minute drive from the centre of Playa del Carmen and within 15-minutes’ walk of the pier and the ferry service to Cozumel Island.


Paseo Xaman-Ha, Ret. 3, Playa del Carmen, 77710, Mexico
Telephone: +52(984)8734200 | Fax: +52(984)8033716 | Official Homepage

Suitable for

  • Honeymooners,
  • Water Enthusiasts

Top amenities

  • Free WiFi in lobby
  • Free WiFi in the rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities
  • 24-hour reception
  • Beach umbrellas
  • Concierge
  • Deck chairs / Sun loungers
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking lot
  • Pool bar
  • Restaurant
  • Towels at the pool / beach
  • Wellness Center / Spa
  • WiFi in Lobby
Room facilities
  • Air conditioning
  • Bathroom with bathtub
  • Cable TV
  • Central heating
  • Free WiFi in the rooms
  • Hairdryer
  • Kitchen / Kitchenette
  • Room safe
  • Telephone
  • Television
  • WiFi in the rooms
Wellness / Spa
  • Body treatments
  • Massage
  • Sauna
  • Whirlpool / Jacuzzi
  • Wheelchair accessible
For Children
  • Child / Baby cot
  • Childcare/ Babysitting
Sport facilities
  • Bike Rental
    (within 3 miles)
  • Diving
    (within 3 miles)
  • Golf Course
    (within 3 miles)
  • Surfing
    (within 3 miles)
  • Volleyball/ Beach Volleyball
    (within 3 miles)

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Review Highlights
Positive Reviews
  • Beautiful and relaxing environment

    Most guests commented favorably on the beautiful landscaping and impressive architecture of the buildings. The resort provides quite and picturesque surrounds for you to relax in. Guests also commented that the spa services are affordably prices and added to the enjoyment of their vacation.

  • Great value for money

    The rooms are reportedly well presented and spacious, furnished with comfortable beds and air conditioning keeps the rooms at a comfortable temperature. Housekeeping services the rooms daily keeping them clean and tidy. The breakfast offered each morning is freshly prepared and offers a variety of dishes to choose from.

  • Helpful and courteous staff

    The staff have been describes as friendly, welcoming, helpful and attentive. Both the front desk and concierge staff are able to provide information on the local sites and attractions, as well as to assist with organizing activities and excursions.

Negative Reviews
  • Restaurant hours are limited

    Some guests complained that the on-site restaurant is open for breakfast and lunch only. This need not be an issue in a central area, however this resort is not within close walking distance of local restaurants. For evening meals you will need to either drive or call a taxi to travel into town.

  • Isolated location if you don't have a car

    The resort is located in an isolated area with no public transport access and you may find it difficult to get around without a car.

  • Housekeeping can be hit and miss

    Despite mostly favorable reviews, some guests reported that the standard of cleanliness was not always high. Some guests found mold growing in the bathrooms, the rooms were not always tidied or thoroughly cleaned, and at times housekeeping neglected to exchange used bath towels.

Rating Overview
Rating trivago Rating Index® based on 1543 reviews across the web

The tRI takes available rating sources from across the web and uses an algorithm to aggregate them, providing a dependable and impartial score. Learn more
  • Expedia
  • Holidaycheck
  • Zoover
  • Atrapalo
  • Other Sources
Reviews Eurostars Hacienda Vista Real
Genuine review from

Reviewed August 2016 by Elena

Great hotel. Staff at desk was fairly good, but staff in cafeteria were beyond fantastic. Located in gated community in Playa Car about 5 mins from Playa del Carmen.

Genuine review from


Reviewed August 2016 by Francisco

This is my second time staying at this hotel and will be returning soon again :) it's a prefect hotel to visit cancun tours :)

Genuine review from

Not the best hotel I've stayed in, it was just ok.

Reviewed August 2016 by Claudia

I had ants in my room, I asked if they could do something about it and they didn't. The hotel never had towels available for the pool (I stayed 9 days...really, not once?). And the beds are super hard, like they're laying on concrete so it's not super comfy. But the AC worked, we always had water available. Also, for some odd reason I had to pay as soon as I checked in rather than checked out as indicated on

Genuine review from

Reviewed July 2016 by WARREN

There was no drive up to the lobby. No porter service. We had to drag our bags about 50 yards to the lobby. The Lobby had no air conditioning....90+ degrees.

Genuine review from

Cheap lovely hotel.

Reviewed May 2016 by Traveler

The hotel does breakfast only this is buffet style with a variety of cereals fruits yoghurt etc as well as hot food. There is a lovely pond out the back of the hotel that has turtles in it. Very clean swimming pool area. Tvs in rooms as well as free wifi at this hotel. They don't serve evening meals but it's a short taxi ride away to restaurants & shops.

more reviews
82 out of 100 based on 1544 reviews