Crowne Plaza Albany - The Desmond Hotel

660 Albany Shaker RoadAlbany12211USA
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About Crowne Plaza Albany - The Desmond Hotel

Located in Albany within a mile of Watervliet Shaker National Historical Site, The Desmond Hotel and Conference Centre is a three-star property offering free self parking and complimentary airport transportation.

The 332 smoke-free guestrooms boast LCD cable TVs with premium channels, desks, and free Wi-Fi. Ironing facilities and coffee and tea makers are also provided. Superior rooms offer four-poster beds, separate living areas and balconies.

This smoke-free hotel features a 24-hour business centre, conference centre and an ATM and banking services. Guests can work out in the gym, swim in the indoor pool or pamper themselves in the spa tub.

The Desmond Hotel and Conference Centre guests can dine at either the Simpson’s or The Tarven. An inviting bar is also available onsite.

Key attractions near this hotel are Albany Hockey Facility (1.1 miles), Pruyn House (1.8 miles), and Northway Mall (2.3 miles).


660 Albany Shaker Road, Albany, NY, 12211, USA
Telephone: +1 5188698100 | Fax: +1 5188697659 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Bell service
  • Business center
  • Conference rooms
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Pets allowed
  • Restaurant
  • Towels at the pool / beach
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Cable TV
  • Central heating
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Refrigerator
  • Room safe
  • Telephone
  • WiFi in rooms


  • Accessible parking
  • Accessible paths / hallways
  • Deaf accessibility equipment
  • Wheelchair accessible

For children

  • Child / Baby crib

Arrival / Departure

  • Check-in: 16:00
  • Check-out: 12:00

Positive Reviews

Warm and friendly staff.

Many guests are have said the staff at this hotel usually outdoes itself when it comes to providing first-rate customer service.

Great location.

A stay at this hotel conveniently places guests near the Albany International Airport which is located about a mile away and minutes from the premier shopping on Wolf Road. Downtown Albany is a short drive way where guests can find an array of entertainment and dining places as well as fine museums.

Delicious food.

Guests say the scrumptious food and the excellent service at the hotel’s eateries have come across as winning attributes in their reviews of this property.

Negative Reviews

A dated look and an odd layout.

Guests have not liked the dated look of this hotel which many note belongs to the colonial era while the carpets and curtains have seen better days. The village layout seems to have stacked a challenge to some guests who have observed that they have to negotiate the maze-like plan from some rooms which are located far from the bar and restaurants.

Noise complaints.

The guest rooms in the hotel’s side to the nearby Albany International Airport have been reported to suffer air traffic noise which in some instances can be bad enough to disrupt a peaceful stay.

Cleanliness issues.

Guests have raised issue regarding cleanliness issues around the hotel after noting stains in the bed sheets and filthy carpets. They have also mentioned that the koi pond is obviously in need of cleaning.

Rating Overview

Rating trivago Rating Index based on 2213 reviews across the web
8.7 /10
  • Expedia
    8.6 /10
    8.7 /10
  • Crowne Plaza
    9.2 /10
    9.2 /10
    8.0 /10
  • Other Sources
    8.1 /10
8.7 out of 10 based on 2213 reviews