Nova Highlands Resort & Residence

Name: Nova Highlands Resort & Residence
Address: The Square, Jalan Aranda Nova, Brinchang, 39100, Malaysia
Rating: 6.7

The Square, Jalan Aranda NovaBrinchang39100Malaysia

Resort

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About Nova Highlands Resort & Residence

Situated in a prominent position overlooking the lovely Cameron Highlands, Nova Highlands Resort and Residence provides sleek and modern accommodation in a large multi-purpose complex.

Accommodation consists of studio and three bedroom apartments. They have a bit of a Scandinavian feel to them, but with some bold colours added to the mix. Each features private balcony, en-suite bathroom, flat screen TV and kitchenette. Many have lovely views out over the highlands.

The base of the complex features a three level shopping centre, and also provides ample parking for guests, while reception is on hand to assist 24 hours a day.

There is a café in the hotel, and many dining options in the centre right below.

Nova Highlands is in the very heart of the Cameron Highlands, with many of its attractions nearby. The famous Tea House is five miles to the north.

Contact

The Square, Jalan Aranda Nova, Brinchang, 39100, Malaysia
Telephone: +60(54)968806 | Fax: +60(54)968801 | Official Homepage

Top amenities

WiFi in lobby
Free WiFi in rooms
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym

All amenities

Hotel facilities

24-hour reception
Airport shuttle
Non-smoking rooms
Parking garage
Restaurant

Room facilities

Balcony / Patio
Bathroom with shower
Flatscreen TV
Free WiFi in rooms
Ironing board
Kitchen / Kitchenette
Microwave
Satellite TV
Television

Accessibility

Accessible parking

Arrival / Departure

Check-in: 15:00
Check-out: 12:00

Positive Reviews

Great views from most rooms

If guests could look past the construction works in the immediate area, they described beautiful views of the highlands. These are really what brought them to the area, so they were very happy to have a commanding view of them right from their hotel room.

Ample parking available

Whatever other issues guests may have had with the apartment, lack of parking certainly wasn't one of them. Guests mention that the hotel is built on top of a huge base that has both a shopping centre and a very large parking complex.

Rooms are extra spacious

It was perhaps the spaciousness of its rooms that guests most appreciated about the hotel. They were described as much bigger than standard hotel rooms, and certainly bigger than they were expecting.

Negative Reviews

Lots of nearby construction

As late as April 2016, guests were still reporting that there was significant construction taking place in the area around the hotel. Naturally this didn't make the best first impression, and guests also complained about noise from the construction works disturbing them in the morning.

Questions about staff attitude

While the staff at the resort did also receive compliments, there were perhaps too many complaints to ignore. Quite a number of guests mention that they experienced indifference, and sometimes even rudeness, from staff and speculated that it might be due to apparent staff shortages.

Cleanliness an issue

The majority of guests did not think highly of the cleaning team at Nova Highlands Resort. Many report that their rooms were really not cleaned to a reasonable standard on check-in, and they had to ask for them to be cleaned again, or do some spot cleaning themselves, before they felt comfortable.