The Charles Hotel in Harvard Square

One Bennett StreetCambridge02138USA
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About The Charles Hotel in Harvard Square

Situated in central Cambridge less than a mile from Harvard University and a twenty-minute drive from Boston, the Charles Hotel offers opulent accommodations within a stroll of popular area attractions.

Rooms and suites vary in size and amenity at the Charles Hotel, offering LCD flat panel televisions, C. O. Bigelow designer toiletries, Bose Wave radios, floor-to-ceiling windows, bathrobes/slippers and fireplaces.

Hotel features comprise spacious event/conference venues, free Wi-Fi, a full service spa, salon and fitness center, a library and art collection, pet-friendly accommodations, wheelchair accessibility and room service.

Dine on-site for full menu fare at the hotel's four unique dining and cocktail venues.

Don't miss nearby favorites like Harvard Museum of Natural History, Harvard Art Museums, Longfellow House Washington's Headquarters National Historic Site, and Mt. Auburn Cemetery, all within a seven-minute drive of the hotel.


One Bennett Street, Cambridge, MA, 02138, USA
Telephone: +1 6178641200 | Fax: +1 6178645715 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Bell service
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel safe
  • Hypoallergenic rooms
  • Indoor swimming pool
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Pets allowed
  • Restaurant
  • Room service
  • Terrace
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Hot stone massage
  • Massage
  • Steam room
  • Whirlpool / Hot tub


  • Accessible parking
  • Accessible paths / hallways
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Superb Location

Just a stroll from Harvard Square in central Cambridge, this locale is excellent if you're in town for business or events at Harvard University. Walking distance to every type of venue you could desire, with plenty of taxis available when needed. On-site dining is popular with locals as well as guests and catered events are always top notch. Paid parking is abundant and provides electric charging stations as well as optional car washing services while you're parked.

Clean, Spacious Rooms

Rooms are ample, well-supplied and tidy, with pleasant views over the city.

Helpful Staff

Polite and friendly staff ensure a flawless and speedy reservation and check-in/check-out process. Very professional and courteous at all times.

Negative Reviews

Extra Fees for Everything

At every opportunity, there are extra charges added, such as additional costs at breakfast, paid parking and all in-room snacks/beverages cost something- nothing is complimentary. There is no coffee maker provided in the rooms either, requiring guests to go out and purchase coffee.

Overpriced Provisions

Some felt the rooms were small for the prices paid, and the layout was not ideal for others. In-room temperature control has been iffy at best, causing some guests to wake up sweating or freezing more than once. Lighting, especially in the bathroom, is uncomfortably dim. Some complained of stained carpeting, worn furniture, ripped curtains and spots on the bathrobes. The feather pillows provided are not everyone's favorite, either.

Noise Issues

Some experienced noise disturbances from the restaurants below, and others were distraught from being placed in a room above the pool, which echoed with loud voices throughout the evening. Others were awakened by housekeeping even though they placed the "Do Not Disturb" sign on the door, while others heard every door slam on their floor as people went in and out.

Rating Overview

Rating trivago Rating Index based on 1669 reviews across the web
8.8 /10
  • Expedia
    9.0 /10
    9.0 /10
    10 /10
  • Other Sources
    8.2 /10
8.8 out of 10 based on 1669 reviews