Hotel & Spa Xbalamqué

Av. Yaxchilan, 31Cancun77500Mexico
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About Hotel & Spa Xbalamqué

Hotel & Spa Xbalamqué in Cancun, Mexico, is a quirky looking three star property close to Palapas Park and to the bus station. The Mayan style décor, spa and other amenities provide comfortable and memorable stays.

There are 91 rooms ranged over three floors. All rooms have full bathrooms, Wi-Fi, cable TV, air conditioning, and phones with international dialing.

Hotel & Spa Xbalamqué has an outdoor pool and offers spa services. A front desk safe, laundry services, ironing boards, a meeting room and car rental services are other hotel features. Staff is multilingual.

The hotel has a restaurant serving all meals including breakfast. There is also a bar and lounge; the 4 Elementos. Room service is available.

The hotel is in downtown Cancun and about a 20-minute drive from Cancún International Airport. Iglesia de Cristo Rey, Ayuntamiento de Benito Juarez and Ceviche Square Cancun are at walking distance from the hotel.


Av. Yaxchilan, 31, Cancun, 77500, Mexico
Telephone: +52(998)1932720 | Fax: +52(998)8924646 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Bell service
  • Computer with internet
  • Conference rooms
  • Deck chairs / Lounge chairs
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Non-smoking rooms
  • Organized activities
  • Outdoor swimming pool
  • Restaurant
  • Room service
  • Towels at the pool / beach
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Desk
  • Internet
  • Room safe
  • Telephone
  • Television

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Massage
  • Sauna

Arrival / Departure

  • Check-in: 15:00

Positive Reviews

Great location

Xbalamqué Resort & Spa is located in the centre of town. It is close to the bus stop and is within walking distance of several of the town's attractions. The hotel's proximity to Palapa Park, several inexpensive restaurants serving local cuisine and stores is a big plus too.

Interesting architecture

The hotel architecture is lovely and interesting thought a great many guests. Many guests spoke appreciatively of the Mayan décor theme and frescoes, particularly in the exterior and the lobby of the hotel. The garden is lovely too.

Good service, pool

Many guests spoke positively about their experiences with the staff at the hotel, describing them as friendly and helpful. The cleaning staff is efficient and room service is quick too. The pool is very nice, as is the waterfall feature, said guests.

Negative Reviews

Some room issues, poor breakfast

Several guests at the Xbalamqué Resort & Spa thought that the levels of cleanliness were not up to the mark. Guests spoke of mold in the rooms and bathrooms, unclean sheets and pillows and poor air conditioning. Some guests felt that the complimentary breakfast offered was inadequate and of a poor quality and did not like the fact that breakfast tickets had to be collected each morning from the reception.


The hotel's central location means that there is a lot going on around there and many guests felt disturbed by musical events, clubs and Karaoke till well into the night.

Dodgy area

Some guests thought that the location of the hotel was rather unsafe and some preferred not to be outdoors after dark.

Rating Overview

Rating trivago Rating Index based on 2084 reviews across the web
6.9 /10
  • Customer Alliance
    8.2 /10
    6.9 /10
  • Other Sources
    6.9 /10
6.9 out of 10 based on 2084 reviews