Sun Palace

Blvd Kukulcan Km 20 Hotel ZoneCancun77500Mexico
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About Sun Palace

Sun Palace is an all-inclusive, couples-only resort in Cancún Mexico.

These non-smoking, ensuite rooms with double whirlpools offer amenities like free Wi-Fi, private balcony, minibar, turndown service, liquor dispenser, flat-screen satellite TV, hair dryers, in-room safe, air-conditioning, tea and coffee facilities, telephones, alarm clock and ironing set.

The hotel offers spa services, golf and tours. There are also three infinity pools, an indoor pool, daily activities, nightly shows, non-motorized water sports at the Wet n Wild marina, fitness centre, free self-parking and use of facilities at the Palace Resorts in Cancún, Cozumel and the Riviera Maya with some shuttle transportation available.

The resort has four restaurants and three cocktail bars with one swim-up bar. They offer complementary drinks and meals including breakfast, lunch and dinner, as well as room service.

Sun Palace is 15-minutes to Cancun International Airport and a 30-minute drive to downtown Cancún.


Blvd Kukulcan Km 20 Hotel Zone, Cancun, 77500, Mexico
Telephone: +52 9988914100 | Fax: +52 9988914109 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Airport shuttle
  • Beach / Sun umbrellas
  • Bell service
  • Business center
  • Computer with internet
  • Conference rooms
  • Convenience store
  • Deck chairs / Lounge chairs
  • Doctor on site
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Non-smoking rooms
  • Organized activities
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Pool bar
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Hairdryer
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Massage
  • Sauna
  • Whirlpool / Hot tub


  • Accessible parking
  • Accessible paths / hallways
  • Wheelchair accessible

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Adults-Only Selling Point.

A number of guests at this couples-only retreat enjoyed that it was just for adults. It provided more of a relaxed, kid-free atmosphere for many travellers like newlyweds, anniversary celebrators, etc.

Filling Your Belly.

Although some guests wished there were more options for the food choices, a large portion of the guests enjoyed the food that's served. While someone occasionally called it bland, most of the guests say it was good and even delicious at times.

Wonderful Mexican Excursions.

If you get bored of being pampered, guest mentioned they really enjoyed the excursions and tours to nearby attractions and points of interest like the city, Mayan ruins, nearby resorts, Cozumel, etc. There’s always something to do and see with transportat

Negative Reviews

More Food Choices Perhaps?.

While guests did say they liked the food, a few voiced the need for more variety. They didn’t always care for the same types of food offered at the five hotel restaurants and the food selections at the buffet seemed limited.

Possible Fees on Resorts Credit Use.

Guests commented that they used the resort credits for items onsite but they were charged a service fee for using them. Visitors mentioned you don’t get a clear picture of how to use the credits or how limited your options might be. That’s why some guests

Clubbers Might Feel Bored.

If you’re looking for clubs and have a flair for the nightlife then you might be disappointed, like some guests. Since it’s a couple’s resort, things seem to wind down in the late evenings, rather than becoming a hopping dance club.

Rating Overview

Rating trivago Rating Index based on 2282 reviews across the web
9 /10
  • Expedia
    9.0 /10
    9.4 /10
    9.8 /10
    10 /10
  • Other Sources
    8.8 /10
9 out of 10 based on 2282 reviews