Holiday Inn Hotel & Suites Charleston West

400 Second AvenueCharleston25303USA
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About Holiday Inn Hotel & Suites Charleston West

The Holiday Inn Hotel & Suites Charleston West is a pet-friendly hotel that's easy to access from three interstates. As a result, many guests who stayed here were repeat visitors. There's even a talking parrot on site.

Room amenities at the Holiday Inn Hotel & Suites Charleston West include both wired and wireless Internet access, plus cable TV with HBO and available pay-per-view movies and games. The rooms also have hair dryers, irons, ironing boards, alarm clocks, coffee makers, refrigerators and microwaves.

This property features a saltwater indoor swimming pool. There is also a business center and fitness center, plus self-service laundry facilities.

The Mosa Cafe and Grille serves American-style food for breakfast and dinner.

Less than a 10-minute drive from the West Virginia State Museum, this property is just over four miles from the Capitol Conference Center. Also, the Patrick Street Plaza Shopping Center is under two miles away.


400 Second Avenue, Charleston, WV, 25303, USA
Telephone: +1(304)7444641 | Fax: +1(304)7444525 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Bell service
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Deck chairs / Lounge chairs
  • Disco / Nightclub
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Pets allowed
  • Restaurant
  • Room service
  • Terrace
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Central heating
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Refrigerator
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Whirlpool / Hot tub


  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby crib

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

The Staff Go Out Of Their Way

There were many comments about the staff doing much more than expected so guests would have pleasant stays. This attitude was especially welcomed when guests had been traveling for long periods of time and were feeling very weary from being on the road.

The Wi-Fi is Fast

When staying away from home, slow Wi-Fi connections are common. Fortunately, that's not the case here. Guests were very surprised at the speediness of their Wi-Fi connections, and found it was ideal for helping them access the Internet without hassles.

A Nice Pool

This property features an indoor saltwater pool, and guests made several comments about how the pool was very well maintained and extremely inviting. Be sure to check out this amenity, especially if you want to stay active in a relaxing way during your stay.

Negative Reviews

Some Cleanliness Issues

Guests brought up some minor cleanliness issues such as dirty sheets, unmade beds and parts of the bathrooms that needed more attention. Fortunately, although these issues were mentioned repeatedly, they also did not seem like widespread problems. When guests told staff members about the problems, they experienced, the issues were resolved as fully as possible.

The Air Conditioners Didn't Always Work Correctly

Occasionally, guests said their air conditioners didn't seem to be doing a thorough job of keeping the room cool, even when the outside weather was not very hot. Also, some guests mentioned that the units seemed to turn on at times that seemed randomized.

The Rooms Need Upgrades

Although guests usually felt their rooms were functional, they often said some upgrades would be nice to make the rooms more pleasing to the eye. The general opinion was that it was obvious the rooms were well used, but guests would still stay again.

Rating Overview

Rating trivago Rating Index based on 3328 reviews across the web
8.6 /10
  • Holiday Inn
    9.0 /10
  • Expedia
    8.4 /10
    8.5 /10
  • Other Sources
    8.1 /10
8.6 out of 10 based on 3328 reviews