Hilton Charlotte University Place

8629 J M Keynes DriveCharlotte28262USA
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About Hilton Charlotte University Place

The Hilton Charlotte University Place hotel is centrally located and provides many amenities leisure and business travelers can enjoy.

All rooms feature air-conditioning, premium bedding, complimentary Wi-Fi, a coffee machine, a flat-screen TV and a work station. Guests can also book one of the Premium rooms, which were renovated in 2014 and boast additional amenities like free bottled water, body pillows, a microwave, a bathrobe and a small refrigerator.

The hotel offers a business center, an ATM, a car-rental desk, a gift shop, dry-cleaning, valet service, luggage storage, a gym, a seasonal pool, a playground and a jogging track.

Guests can enjoy 24-hour room service, drinks and snacks at the Lounge Bar and delicious meals at the recently-renovated Lakefront Restaurant.

The Hilton Charlotte University Place is within walking distance of The Shoppes at University Place and the UNC-Charlotte Botanical Gardens and less than a 15-minute drive from the city center.

Contact

8629 J M Keynes Drive, Charlotte, NC, 28262, USA
Telephone: +1(704)5477444 | Fax: +1(704)5499708 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Bell service
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Convenience store
  • Deck chairs / Lounge chairs
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Hypoallergenic rooms
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Restaurant
  • Room service
  • Towels at the pool / beach
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Whirlpool / Hot tub

Accessibility

  • Accessible parking
  • Accessible paths / hallways
  • Deaf accessibility equipment
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Childcare / Babysitting
  • Kids' playground

Arrival / Departure

  • Check-in: 15:00

Positive Reviews

Convenient location

The hotel is right across from The Shoppes at University Place and within walking distance of many family-friendly restaurants such as Applebee's, TGI Friday's, Cheddar's Casual Café, Chili's Grill & Bar and Boardwalk Billy's. The Richardson Stadium and Carolina's Medical Center - University are less than one mile from the hotel and you can reach downtown Charlotte within 15 minutes of driving.

Great amenities

Guests were quite pleased with the level of comfort provided between the free on-site parking, fresh breakfast, free local shuttle service, the outdoor pool, the gym and the in-room refrigerator.

Attentive staff

Guests reported that the entire staff was professional and friendly, starting with a warm welcome during the speedy check-in process and continuing with attentive valet, concierge and restaurant staff. Special requests like changing rooms or amending reservation dates were handled efficiently and professionally.

Negative Reviews

Starting to show signs of aging

While the hotel has already started renovating some of its public areas, some guests commented that the rooms were in need of updating as well. They stated that there were holes in the walls, the curtains were frayed and the furniture showed serious wear and tear.

Some housekeeping issues

When they checked in, a few guests found their rooms to have been inadequately serviced and the level of cleanliness was not consistent, as a few encountered dirty bathrooms, leftover food items, stained floors and did not receive housekeeping services despite having requested them.

Noisy air-conditioning

Several guests were bothered by the air-conditioning in their rooms, as they hummed loudly and vibrated.

Rating Overview

Rating trivago Rating Index based on 1791 reviews across the web
8.6 /10
  • Other Sources
    8.5 /10
8.6 out of 10 based on 1791 reviews