Windward Passage Hotel

Veterans DriveCharlotte Amalie00804US Virgin Islands
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About Windward Passage Hotel

Located in the waterfront district of downtown Charlotte Amalie, Windward Passage Hotel offers modern rooms with a private balcony or terrace. The hotel boasts an onsite casino, free onsite parking, free Wi-Fi, and a complimentary area shuttle.

All rooms are air conditioned and feature a mini-fridge, flat screen TV, personal safe, and a coffee maker.

Windward Passage Hotel boasts an outdoor pool, sundeck, and a spacious courtyard for guests to enjoy. The hotel also offers salon and spa services, and features a scuba shop onsite.

Guests can dine at the onsite restaurant, serving West Indian and Continental cuisine, and features an open-air bar. Room service is also available upon request.

The hotel is located walking distance from Emancipation Gardens, and three miles from the historic Hassel Island. Havensight Mall can be reached in seven minutes by car, while Mangrove Lagoon is 15 minutes away.

Contact

Veterans Drive, Charlotte Amalie, 00804, US Virgin Islands
Telephone: +1(340)7745200 | Fax: +1(340)7741231 | Official Homepage

Top amenities

  • WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Computer with internet
  • Concierge
  • Conference rooms
  • Convenience store
  • Deck chairs / Lounge chairs
  • Elevator
  • Express check-in / out
  • Gym
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Restaurant
  • Room service
  • Washing machine

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Central heating
  • Desk
  • Electric kettle
  • Hairdryer
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television

Wellness / Spa

  • Beauty salon
  • Massage

For children

  • Child / Baby crib
  • Childcare / Babysitting

Positive Reviews

Charlotte Central

The hotel is located in a central downtown location, in the waterfront district. Guests say it’s a very walkable area, with plenty of duty free shops, great restaurants, nightlife, and entertainment within a five-minute walk. In addition, the hotel is also convenient to the ferry terminal. For other must-visit spots, including Magen’s Bay, the hotel offers a complimentary shuttle service.

Taste of the West Indies

The food at the onsite restaurant is worth a taste. Guests enjoyed the menu selection and the tasty local dishes. In addition, the bartenders are said to be extra friendly and make great drinks.

Take a Dip

Guests really liked the hotel’s pool area and the harbor views from the property and most of the rooms.

Negative Reviews

Due for a Redo

This is an older property and it shows. Guests say the rooms and the common areas are overdue for an update. The décor is dated, and many in-room fixtures are in need of maintenance and repair. The carpet is evidently aged and worn, and the mattresses are due for a replacement. In addition, guests also thought the restaurant could use a face lift as well, as the interior is too dark and takes away from the tropical atmosphere.

Poor Performance

The hotel could use an improvement in customer service and organization. Guests often report booking and billing errors. Despite arrive after check-in time, guests were repeatedly told to wait before getting their room keys. Also, despite asking and receiving approval for a late check-out, guests were surprised to find the front desk often evidently does not keep record of this.

Noisy Nights

Some of the rooms are noisy, especially those located near the hotel bar.

Rating Overview

Rating trivago Rating Index based on 1190 reviews across the web
6.5 /10
  • ebookers.com
    7.0 /10
6.5 out of 10 based on 1190 reviews