Hyatt Place Chicago/Downtown-The Loop

28 North Franklin StreetChicago60606USA
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About Hyatt Place Chicago/Downtown-The Loop

A three-star hotel, the Hyatt Place Chicago/Downtown-The Loop is situated near the PrivateBank Theatre and the Chicago Symphony Center. Amenities available to guests include a business centre and an indoor pool.

Along with separate seating areas and en-suite facilities, rooms feature flat-screen TVs, mini-fridges, wet bars, and coffee makers. Complimentary Wi-Fi and iPod docks are also provided.

Facilities at the Hyatt Place Chicago/Downtown-The Loop include a 24-hour front desk, meeting space, a gym, and porter services. Additional conveniences include free newspapers and a safe-deposit box. Parking is available for a fee.

Around-the-clock dining and snacks are available from the 24/7 gallery restaurant and market. An on-site coffee to cocktails bar is also available.

This hotel lies within a ten-minute drive of Navy Pier and the 360 CHICAGO observatory, 15 minutes from the Adler Planetarium, and 17 miles from Chicago O’Hare International Airport.


28 North Franklin Street, Chicago, IL, 60606, USA
Telephone: +1(312)9550950 | Fax: +1(312)9550951 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Bell service
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Convenience store
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Restaurant
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Hairdryer
  • Internet
  • Ironing board
  • Refrigerator
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms


  • Accessible parking
  • Accessible paths / hallways
  • Wheelchair accessible

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

First-Class Customer Service

The most overwhelming memory of those who stay here is of the remarkable treatment received at the hands of five-star staff. Scores of personnel are singled out for high praise from patrons who feel the levels of hospitality here are amongst the highest in the world.

Perfectly Placed

Set in the heart of downtown within effortless walking distance of most of the city's major attractions, this hotels prime placement keeps patrons returning time after time. Tourists love stepping out into the heart of the action, while business travellers appreciate the proximity to offices and transport links.

Room for Everyone

Families travelling with young ones are always pleasantly surprised to step into such spacious accommodations. Considerately-designed areas including a huge bathroom afford everyone their own piece of privacy, while a couch that converts into a comfortable sofa bed allows everyone to get a good night's rest.

Negative Reviews

Maddening Mornings

A notable number of guests have been disappointed by breakfast. While the food and drink purveyed is generally of a high standard, the breakfast room itself is not designed for the sheer number of guests it tries to accommodate at times, meaning a chaotic morning meal for some.

Pool Problems

Guests hoping for a peaceful swim have been disappointed by the small pool. Those that take the plunge might have their serenity shattered by splashing children. Parents hoping to find a place for their little ones to play might have their plans foiled by adults partying poolside.

Minimal Moans

Consistent criticisms of this hotel and/or its staff are extremely hard to come by. From time to time, a guest feels let down by an incidence of hit-and-miss housekeeping, a noisy neighbour or the price of the parking—but such occurrences are not in keeping with the excellence attained in general.

Rating Overview

Rating trivago Rating Index based on 1477 reviews across the web
8.7 /10
  • Other Sources
    8.2 /10
8.7 out of 10 based on 1477 reviews