Best Western Plus Heritage Inn

4600 Clayton RoadConcord94521-7644USA
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About Best Western Plus Heritage Inn

Best Western Plus Heritage Inn is a family-friendly property situated near the city centre of Concord that features an outdoor pool and free breakfast.

Guest Rooms feature a flat-screen television with cable channels, complimentary toiletries, a hair dryer, ensuite bathroom, coffee and tea facilities, air conditioning and a refrigerator.

Services and amenities offered at the hotel include a sauna, a hot tub, a garden, laundry facilities, complimentary Wi-Fi, 24-hour front desk, complimentary newspapers and free parking.

A full complimentary continental breakfast is served each morning at the hotel and there are a number of restaurants located around the area.

Best Western Plus Heritage Inn is located close to many attractions including Newhall Community Park, Broadway Plaza, Six Flags Waterworld, Markham Regional Arboretum, Waterworld California and Sun Valley Mall.  Golfing and mountain biking are just some of the outdoor activities enjoyed in the area.


4600 Clayton Road, Concord, CA, 94521-7644, USA
Telephone: +1(925)6864466 | Fax: +1(925)8250581 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Beach / Sun umbrellas
  • Business center
  • Computer with internet
  • Conference rooms
  • Deck chairs / Lounge chairs
  • Free WiFi in lobby
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Restaurant
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Kitchen / Kitchenette
  • Refrigerator
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Sauna
  • Whirlpool / Hot tub


  • Wheelchair accessible

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 11:00

Positive Reviews

Beautiful, Spacious, Relaxing Guest Rooms

The rooms at Best Western Plus Heritage Inn are quite large with lots of space to move about and they feature beautiful decor and furnishings. Guests also reported that the walls are soundproof, the views from the rooms are nice, the beds are comfortable and there are lots of extra amenities. .

Large Breakfast with Plenty of Choices

Guests reported that the breakfast served each morning is plentiful with lots of quality, delicious options to choose from and the dining area is bright and cozy.

Easily Accessible in a Quiet but Central Area

This hotel is very easy to find and is located in a quiet area that is still close to many attractions and services. Guests reported that the area feels safe at all hours of the day and all the action of the downtown area is only a short distance away from this seemingly off-the-beaten path property. .

Negative Reviews

Guest Rooms are in Need of Some Work

The rooms at Best Western Plus Heritage Inn could use some refurbishment. Guests reported a number of issues including old carpet, holes in walls, bathtubs in disrepair, a lack of hot water in the showers, broken appliances, tattered bedding and leaky faucets.

There's a lot of Noise Around the Hotel

Guests reported that there's a lot of noise coming from a number of sources including televisions and conversations in other rooms due to a lack of soundproofing, guests speaking loudly in the courtyard at all hours, housekeepers who start work early in the morning, loud pipes and doors slamming. .

Unhelpful, Defensive Staff

The staff at this hotel seem indifferent towards guests and even get defensive when complaints are made. Guests reported receiving runaround at the front desk when there are issues with their booking system, long waits to be checked in and having to deal with short-tempered staff who refuse to deal with issues and staff who would rather sit around chatting with one another than dealing with guests. .

Rating Overview

Rating trivago Rating Index based on 1674 reviews across the web
7.4 /10
  • Expedia
    7.2 /10
    7.5 /10
    8.0 /10
  • Other Sources
    7.5 /10
7.4 out of 10 based on 1674 reviews