Cozumel Palace All Inclusive

Rafael East Melgar Km 1.5 Cozumel77600Mexico
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About Cozumel Palace All Inclusive

Ready for an exotic escape? Check out Cozumel Palace All Inclusive, an all-inclusive resort on the beautiful island of Cozumel.

Guests can choose from 175 rooms and suites. Each offers amenities such as free Wi-Fi, purified water, in-room wine, a minibar, a balcony, satellite TV, digital safe, coffeemakers, air conditioning and turn down services. Some suites also feature ocean views.

Hang out at one of the several pools, swim-up bar, the beach or in the lobby bar. Feeling adventurous? Sign up for a snorkeling and diving trip, or another excursion. The property offers daily and nightly entertainment and spa services as well as an on-site dive shop. A Kids Club program also is available.

Four restaurants on-site offer an assortment of Italian, Asian and Mexican fare. Unlimited meals and beverages are included.

This property provides easy access to all of the Palace resorts located on the island and is a 15 minute walk away from downtown San Miguel.


Rafael East Melgar Km 1.5 , Cozumel, 77600, Mexico
Telephone: +52 8009865632 | Fax: +52 9878729431 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Bell service
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Organized activities
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Restaurant
  • Room service
  • Terrace
  • Washing machine
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Patio
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Refrigerator
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Massage
  • Whirlpool / Hot tub


  • Wheelchair accessible

For children

  • Child / Baby crib
  • Childcare / Babysitting
  • Kids' club
  • Kids' playground

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Superb service and staff.

Guests have generally reviewed staff members as being friendly, competent and very helpful.

Great location and underwater activities.

Cozumel is known for its beautiful snorkeling and scuba diving opportunities, and this hotel provides easy access to both. You will appreciate the fact that the hotel has its own dive shop, dive lockers and its own pier. The location of the hotel also provides easy access to the downtown area and all its shopping opportunities, which are just a short walk away.

Nice and airy rooms.

Guests have described accommodations as clean and spacious; several people complimented the great views from the rooms.

Negative Reviews

Food sub par.

As is a common complaint at many all-inclusive restaurants, guests have said that the quality of food at the on-site restaurants could be improved. Some described what was offered as cafeteria-style fare.

Entertainment not entertaining enough.

A few guests mentioned they were disappointed with the nightly entertainment options available. Some mentioned that the options of activities for children also were lacking.

Privacy not always granted.

If you are looking for a quiet honeymoon escape, you might be slightly disappointed with a stay at this property. As is common at many all-inclusive resorts in the area, visitors have complained about being overwhelmed by the vacation planners and individuals hawking timeshare opportunities. Guests also have complained about receiving a good deal of pressure to book tours at check in. The noise level at this hotel has been mentioned several times, with comments about overly boisterous guests as well as general noise being an annoyance on the grounds all hours of the day.

Rating Overview

Rating trivago Rating Index based on 1408 reviews across the web
9.1 /10
  • Expedia
    9.2 /10
    9.3 /10
    10 /10
    8.6 /10
  • Other Sources
    8.5 /10
9.1 out of 10 based on 1408 reviews