Secrets Aura Cozumel

Carretera Costera Sur Km.12.9Cozumel77600 Mexico
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About Secrets Aura Cozumel

Secrets Aura Cozumel is an adults-only all-inclusive oceanfront resort providing unlimited luxury in a stunning atmosphere.

Each of the suites are furnished with a private furnished balcony or terrace, complimentary minibar, Jacuzzi bathtub, flat screen cable TV with DVD player, Wi-Fi, slippers and bathrobes, and a safe.

There are many resort activities including an outdoor theater for shows, beach and pool volleyball, thee outdoor pools, and 1,000 feet of white sand beach with loungers and complimentary equipment rental.

Secrets Aura Cozumel has four different á la carte gourmet restaurants and a buffet venue, as well as a coffee bar and two swim up bars.

Guests who venture away from the resort will find many things to do and see including scuba diving, adventure parks, and charter fishing. Resort guests can also enjoy some of the amenities at their many sister properties.

Contact

Carretera Costera Sur Km.12.9, Cozumel, 77600 , Mexico
Telephone: +52(998)2875900 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Beach / Sun umbrellas
  • Bell service
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Deck chairs / Lounge chairs
  • Direct beach access
  • Disco / Nightclub
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Organized activities
  • Outdoor swimming pool
  • Parking garage
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Desk
  • Electric kettle
  • Fan
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Hot stone massage
  • Massage
  • Sauna
  • Steam room
  • Whirlpool / Hot tub

Accessibility

  • Wheelchair accessible

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Their actives will keep you entertained

Between the rotating daily activities like concerts, shows, and parties, and the many resort amenities like kayak rentals, pools, and beach volleyball courts, it was nearly impossible for guests to not find a way to fill the hours of their vacation.

Swim on up!

The resort has two different swim up bars which by all accounts have excellent service and cocktails. Guests staying on the ground floor can also swim right up to their rooms, with the pool connecting to the suite's private furnished veranda.

The setting could not be more beautiful

Cozumel is home to white powder beaches and sparkling clear blue water. The clear waters and plethora of tropical fish and reefs make it the perfect place to enjoy snorkeling, for which the resort provides all the necessary equipment. They also provide comfortable loungers and cabana service for relaxing on the beach.

Negative Reviews

It could use a coat of paint

Quite a few guests couldn't help but notice that exterior of the hotel could use a fresh coat of paint. There were many places where they could see it was scratched or peeling.

Are you interested in purchasing a timeshare?

While some guests were thrilled with the opportunity to be presented with a vacation buying option, for others, listening to a three hour long sales pitch was not high up on their vacation to do list. A few guests reported being positively bombarded with sales offers during their stay.

Poor customer service during construction

The resort received many poor reviews while they were under renovations. While this obviously represents a temporary problem, and it's fair to say any hotel may be judged poorly during periods of construction, it would seem they way they handled the surrounding complaints was quite poor. Guests received no warning that contraction would be going on during their stay, the work began early in the morning and continued late into the night, and many guests, having booked their suite well in advance, arrived to find their room was unavailable, and they were moved to a different, sometimes inferior room or, worse still, a different resort all together.

Rating Overview

Rating trivago Rating Index based on 2002 reviews across the web
8.1 /10
  • Hotelsclick.com
    8.6 /10
  • ebookers.com
    10 /10
  • Other Sources
    8.3 /10
8.1 out of 10 based on 2002 reviews