Mardi Gras Casino & Resort

1 Greyhound DriveCross Lanes25313USA
Resort
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About Mardi Gras Casino & Resort

Conveniently located close to the I-64, Mardi Gras Casino & Resort offers glitz and glamor along with comfortable accommodation.

The elegant rooms are furnished and decorated to a high standard. The rooms are also well equipped, with everything from ipod docks to in-room safes, as well as flat screen TV’s with cable and free Wi-Fi to keep you informed, entertained and connected to the world beyond.

The hotel has a lovely indoor pool and hot tub. They are open all year round and the perfect spot to refresh and revive. Those who feel that Lady Luck is on their side have a full casino, with slots, table games and showgirls where they can put it to the test.

There are a number of dining options onsite, from the formal French Quarter Restaurant & Bar to Café Orleans, the perfect spot for a quick bite to eat.

Mardi Gras Casino & Resort is less than 13 miles from downtown Charleston.

Contact

1 Greyhound Drive, Cross Lanes, WV, 25313, USA
Telephone: +1(304)7761000 | Official Homepage

Top amenities

  • WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Bell service
  • Business center
  • Casino
  • Computer with internet
  • Concierge
  • Conference rooms
  • Elevator
  • Express check-in / out
  • Gym
  • Hotel bar
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Restaurant
  • Room service
  • Terrace
  • Washing machine
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Massage

Accessibility

  • Accessible parking
  • Accessible paths / hallways
  • Deaf accessibility equipment
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Childcare / Babysitting

Positive Reviews

Great food all round

Guests clearly enjoyed their dining experiences during their stay. To start the day, the complimentary breakfast was said to be especially good, with a fantastic selection to choose from. For the remaining meals, the buffet at The French Quarter Restaurant & Bar and the light meals and burgers at Café Orleans both received a great deal of praise.

Excellent onsite casino

Most guests had come for the casino, and were eager to try their hand at a few games. They mentioned that the casino was especially attractive with all the slots, table games and others that they were looking for. The dog track was a particular highlight for many.

Good location

Guests liked the location for two reasons. Firstly, it was quite close to an interstate exit, and so easy to find when first arriving. Secondly, those who had business or other engagements in Charleston found it to be very easy to get to from the hotel.

Negative Reviews

Unhappiness with the room rates

A surprising number of guests reported being unhappy with the ultimate room rate they were charged. Either they found a price online that the hotel would not match when they arrived in person, or found later that they could have gotten a better rate at a third party booking site.

Walls are “paper thin”

Many guests reported that they could easily hear sounds from adjacent rooms, even normal ones like people talking. Others mentioned that the doors tend to slam closed, creating even more noise. It did not make for a peaceful night.

Rude and uninterested staff

There were far too many guests complaining about rude or indifferent staff members for comfort. Guests felt that they were not being heard by certain staff members who did not behave in a professional manner.

Rating Overview

Rating trivago Rating Index based on 1422 reviews across the web
8.6 /10
8.6 out of 10 based on 1422 reviews