3H Hotel Rodadero SANTA MARTA

This hotel offers a convenient base for exploring the vibrant Rodadero area, with its prime location just a short walk from the beach. Its signature feature is a large rooftop pool that provides a refreshing escape and pleasant views, making it an appealing choice for leisure travelers and families seeking relaxation after a day of sightseeing. The hotel is generally perceived as a new and modern establishment, offering comfortable accommodations. While many guests appreciate the overall cleanliness and the friendly demeanor of some staff members, there are recurring comments about the need for more consistent service, particularly at the front desk. For a smoother experience, guests are advised to confirm specific in-room amenities upon booking and be prepared for potential noise from within the hotel or surrounding areas, especially during peak times.

Facilities & Amenities
The hotel features a notable rooftop pool which is a major draw for guests, often described as large, clean, and offering excellent views, though some visitors reported it being closed for maintenance or having slippery surfaces. A poolside bar is available, providing a lively atmosphere with music, but guests are not permitted to bring their own alcohol. Private parking is a significant advantage, offering convenience and security, though some found the entry process slow. While the hotel is relatively new and boasts modern facilities, some guests noted that it still appears to be undergoing finishing touches. Wi-Fi connectivity is a point of mixed feedback; while available in common areas like the pool, it is frequently reported as weak or non-existent in guest rooms, and some guests mentioned having to pay for it. The presence of only one elevator for multiple floors often leads to long wait times, particularly during busy periods.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests found the rooms to be spacious, comfortable, and generally clean, often highlighting the comfortable beds and modern design. However, a significant number of reviews point to several missing or inadequate in-room amenities. Common complaints include the absence of a refrigerator or minibar, a proper closet (often just a hanging bar), a telephone to contact reception, and bedside lamps. The air conditioning receives mixed reviews, with some finding it effective, while others reported it being weak, turning off when leaving the room, or even leaking. A major recurring issue is the lack of hot water in showers, with many guests experiencing only cold water or very low pressure. Noise levels are also a concern, stemming from hallway activity, wind, or even construction within the hotel, impacting rest. Some guests also reported issues with insects like ants or cockroaches, and general wear and tear such as stained walls or worn towels.

Dining & Food Quality
The hotel's dining experience, primarily centered around breakfast, receives mixed but often critical feedback. While some guests describe the breakfast as delicious, fresh, and complete, many others found it to be basic, limited, and highly repetitive, often consisting of the same few items like eggs and bread daily. There are frequent complaints that the breakfast is not a true buffet as advertised, with limited options and sometimes running out quickly, especially for latecomers. A significant and recurring concern is the presence of pigeons and other birds in the dining area, which some guests found unhygienic as the birds would approach tables and even consume food, with visible droppings on surfaces. While the hotel does not feature a full-service restaurant for lunch or dinner, it is conveniently located near external dining options.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, receiving overwhelmingly positive feedback. Situated just one or two blocks from the Rodadero beach, it offers convenient direct access to the sand and sea. Guests appreciate its central location within Rodadero, placing them within easy walking distance of numerous restaurants, shops, and local attractions. The area is generally described as quiet enough for a good night's rest, despite being close to the lively parts of the city. For those traveling by car, the availability of private parking is a significant benefit, though some guests noted that the entry process could be slow. While some rooms are advertised with a "sea view," many guests found this to be misleading, as the view was often obstructed by other buildings, offering only a small glimpse of the ocean.

Staff & Service
The quality of staff and service at the hotel presents a notable contrast in guest experiences. Many guests praise the cleaning staff and kitchen personnel for their friendliness, attentiveness, and excellent service, often describing them as very kind and helpful. However, feedback regarding the front desk and reception staff is frequently negative. Common complaints include unfriendly or uninterested attitudes, slow check-in processes (sometimes taking hours), disorganization (such as misplacing room keys or double-booking rooms), and a general lack of responsiveness to guest issues. Some guests felt that management did not adequately support their staff or address guest concerns effectively. While some individual staff members were noted for being diligent and accommodating, the overall impression of reception service often fell short of expectations, leading to frustration for many visitors.

Additional Information
Guests should be aware that the hotel is a relatively new construction and, according to many reviews, still appears to be undergoing finishing details or remodeling, which can impact the guest experience. This ongoing work may contribute to some of the reported issues with amenities and noise. The hotel offers a spa with massage services, which some guests highly recommend for their quality. While the hotel is generally considered a good option for families, some guests noted logistical challenges during events or with large groups. There is a pet-friendly policy, which is a positive for travelers with animals. However, guests should be prepared for potential issues with in-room Wi-Fi and television channels, as these are frequently reported as limited or non-functional, making personal entertainment challenging.