414 Hotel

This hotel's prime location near Times Square and Broadway is its most significant draw, making it an excellent choice for sightseers, theater-goers, and budget-conscious travelers who prioritize accessibility to major attractions. While offering unparalleled convenience, guests should manage expectations regarding a no-frills experience, as feedback on room conditions and service consistency is mixed. The property is known for its walk-up access, so guests should be prepared for stairs, especially with luggage. To ensure a smoother stay, it is advisable to confirm reservation details directly with the property before arrival and be aware of the virtual check-in process.

Facilities & Amenities
A notable characteristic of this hotel is the absence of an elevator, requiring guests to navigate multiple floors via stairs, which can be challenging with heavy luggage. On the main floor, a common area provides a microwave, ice, and a coffee machine, with shared kitchen facilities being a welcome convenience for many. In-room amenities typically include a fridge, a safe, and private bathrooms. However, some guests reported issues with AC/heating control, inconsistent TV functionality, and concerns regarding the security of the door locks, which operate via a keypad with a code often linked to the room number.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is quite varied. While some guests found their rooms to be clean with comfortable beds and linens, others reported significant issues, including dirty rooms, uncleaned surfaces, hair, used soap, sticky floors, and even the presence of insects. The bathroom facilities sometimes lacked a vent, and hot water in the sink could be inconsistent, though shower pressure was generally good. Noise from outside or thin walls was occasionally an issue, leading to the provision of earplugs in some instances. Overall, rooms may show signs of wear and appear somewhat dingy.

Dining & Food Quality
The hotel does not offer a full breakfast service; however, coffee is available in a common area for guests. A significant advantage for guests is the hotel's proximity to Restaurant Row, which provides an abundance of diverse dining options within easy walking distance. This allows guests to explore a wide array of culinary experiences right outside the hotel, from casual eateries to more upscale restaurants, catering to various tastes and preferences throughout their stay.

Location & Accessibility
The hotel boasts a highly central location, placing guests within easy walking distance of iconic landmarks such as Times Square, numerous Broadway shows, and the vibrant Restaurant Row. Its proximity to major subway stations and the Port Authority Bus Terminal ensures excellent connectivity to other parts of the city and beyond. While the area is generally perceived as safe by many, some guests have noted the presence of trash or sketchy individuals on the surrounding streets, which can occasionally impact the immediate outdoor experience.

Staff & Service
The staff at the hotel receive mixed reviews regarding their service. Some guests praise the team for being friendly, helpful, and attentive, contributing positively to their stay. However, other guests reported instances of rudeness, disinterest, or being unresponsive, particularly during the virtual check-in process, which some found challenging or problematic due to reservation issues. Despite these inconsistencies, the availability of luggage storage is a service frequently appreciated by guests, offering convenience before check-in or after check-out.

Additional Information
Guests should be aware that early check-in is available, typically for an additional fee. A recurring concern highlighted by multiple guests involves last-minute cancellations of reservations, sometimes attributed to "plumbing issues," which caused significant inconvenience and stress for travelers upon arrival. Furthermore, the doorbell system for gaining entry to the hotel can be unreliable, occasionally leading to frustrating waits outside. The room access system, which relies on a keypad code often derived from the room number, raised security concerns for some guests.