AC Hotel Asheville Biltmore Village

The hotel is currently undergoing a significant modernization and rebranding, transforming into a sleek and contemporary property, with its most striking feature being the exceptionally dedicated and friendly staff who consistently go above and beyond to assist guests, even amidst the ongoing construction. Guests frequently highlight the spacious and clean rooms, the convenient location near major attractions, and the attentive service provided by the team. While the renovation is a prominent theme, many guests acknowledge its temporary nature and anticipate a highly impressive outcome upon completion. This makes the hotel ideal for sightseers and couples visiting the nearby estate, as well as business travelers seeking comfortable and modern accommodations. Families also find the spacious rooms and staff helpfulness beneficial. To enhance your stay, guests are advised to confirm the status of specific amenities if they are crucial for their visit, and to utilize the underground parking for convenience.

Facilities & Amenities
Guests consistently praise the convenience of the underground parking, which offers covered access directly to the hotel. While the hotel is undergoing renovation, some facilities like the indoor pool and hot tub are available, though their operational status can vary. The fitness center is noted as being well-equipped, but has frequently been closed due to the ongoing construction. Guests have access to free Wi-Fi throughout their stay. Rooms are equipped with smart fridges, and microwaves are available for guest use in a common lounge area, addressing the lack of in-room units. However, some guests have reported issues with ice machines not functioning consistently and occasional problems with elevators, including instances of them being out of service or noisy. The main lobby, bar, and restaurant areas are also under renovation, operating from temporary setups.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its impeccable cleanliness, describing rooms as spotless and well-maintained. The spacious rooms are frequently highlighted, offering ample space for relaxation. Most guests find the beds comfortable and appreciate the quality of the pillows, though some found them too soft. The newly renovated rooms are generally described as modern and sleek. However, a recurring concern is the lighting within the rooms, with many finding them too dark and lacking sufficient reading lamps. The bathroom design also receives mixed feedback; while some appreciate the spacious bathrooms and shower hose, the frosted glass doors can cause privacy issues and illuminate the entire room when the light is on, disturbing sleeping companions. Some guests also noted the square and small toilets and a lack of hooks in the bathroom. Noise levels are generally acceptable, but some guests reported AC unit noise or construction noise during working hours.

Dining & Food Quality
The hotel offers a complimentary breakfast, which receives mixed reviews. Most guests appreciate the convenience and variety, with options typically including eggs, waffles, sausage, bacon, oatmeal, cereal, and various breads. Some guests found the hot food items like eggs and sausage to be flavorful and well-prepared, while others described them as dry, burnt, or with too many chives. The coffee quality also varies, with some finding it watery or experiencing shortages of cream and decaf options. The breakfast area can sometimes be crowded, and some guests noted issues with staff talking loudly. It is important to note that the hotel's main restaurant and bar facilities are currently closed due to the ongoing renovation, meaning dining options beyond breakfast are limited on-site.

Location & Accessibility
The hotel boasts an excellent central location, particularly for those visiting the Biltmore Estate, which is often described as being within a five-minute drive or even walking distance. Its proximity to Biltmore Village allows guests easy access to nearby shops and dining establishments, though some note a steep walk uphill when returning. The hotel is also conveniently located not far from downtown Asheville, making it a good base for exploring the wider area. Underground parking is a significant advantage, offering covered and free options, though some guests found the entry confusing or parking limited. The hotel's position on a busy street means some rooms may experience street noise, and the main entrance has occasionally been impacted or closed due to the ongoing renovation. A Starbucks is also conveniently located nearby.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with many guests highlighting their friendliness, helpfulness, and attentiveness. Numerous reviews commend staff members for going above and beyond to assist guests, from providing luggage assistance and local recommendations to addressing specific requests promptly. The check-in and check-out process is generally described as quick and easy, contributing to a smooth experience. Housekeeping service is also praised for its efficiency and respect for guest privacy, ensuring rooms remain clean. While the vast majority of interactions are positive, a few guests reported less favorable experiences, particularly regarding initial communication about the renovation or specific interactions with management when issues arose. Overall, the staff's dedication to providing excellent service is a standout feature.

Additional Information
A critical piece of information for prospective guests is the hotel's ongoing major renovation and rebranding from a previous hotel chain. This extensive work means that while newly renovated rooms are modern and clean, guests should anticipate construction noise, particularly during morning hours, and potential dust or debris in common areas. Many of the hotel's advertised amenities, such as the main lobby, bar, and fitness center, are currently closed or operating from temporary locations due to this work. Some guests have expressed concerns about the glass bathroom doors impacting privacy and the design of the square toilets. While the underground parking is appreciated for safety, there have been isolated reports of car break-ins in the area, with the hotel assisting guests by providing security footage. Guests should also be aware that some rooms may offer views of the parking lot or surrounding residential areas rather than scenic vistas.