AC Hotel Boston Cleveland Circle

This hotel offers a modern and clean urban experience, making it a standout choice for its convenient location and attentive staff. Its signature feature is its exceptional proximity to Boston College and direct access to public transportation, making it an ideal fit for college visitors, families, and business travelers seeking easy commutes. Guests consistently highlight the property's contemporary design and overall cleanliness. While most guests appreciate the hotel's quiet atmosphere despite its urban setting, some note occasional noise from nearby train tracks. To ensure a peaceful stay, it is advisable to request a room away from the train line, and be mindful of the additional cost for on-site parking.

Facilities & Amenities
The hotel provides a range of convenient facilities that enhance the guest experience. Many guests appreciate the well-equipped fitness center, which is noted for being clean and spacious. For quick needs, a grab-and-go kiosk is available in the lobby, offering snacks and other items for purchase. Guests also value the availability of water refill stations on various floors, providing easy access to chilled water, and some rooms even include complimentary bottled water. While a bar area is present and described as chic and cozy, some guests found the service or offerings to be a disappointment. A laundry room with washing machines and dryers is conveniently located on one of the floors, proving useful for longer stays. Free Wi-Fi is consistently available throughout the property, ensuring guests can stay connected.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Most guests find the rooms to be very clean, spotless, and tastefully decorated with a modern aesthetic. The beds are generally described as comfortable, though some guests found them to be either too soft or uncomfortably hard, with issues like saggy mattresses. Room size and layout are often praised for being spacious and well-designed, with useful features like benches for luggage. However, a recurring concern is the poor lighting in the rooms, which many guests found to be too dark for practical use. Some reviews also mention issues with noise levels, particularly from the adjacent train tracks, loud air conditioning units, and sounds from neighboring rooms due to thin walls. While bathrooms are typically clean and spacious, some guests reported issues with mold, inconsistent water temperature, or low water pressure.

Dining & Food Quality
The hotel's breakfast receives varied feedback. Many guests praise the breakfast buffet for its delicious options, including fresh meats, cheeses, pastries, and individual egg dishes, often highlighting the quality of the coffee. However, some guests found the breakfast to be overpriced for the selection offered, and a few experienced issues with the availability of plates, bowls, or coffee mugs, or non-functional coffee machines. While a Mediterranean restaurant is located next door, and a bar within the hotel offers food, some guests noted limited dining options for lunch and dinner within easy walking distance, especially after 9 PM. The quality of the hotel's restaurant food is generally considered good to excellent by those who dined there.

Location & Accessibility
The hotel's central location is a significant advantage, particularly for those visiting Boston College, which is within a short walk or drive. It offers excellent public transportation access, with the Green Line (T) subway station conveniently located directly across the street, providing easy routes to downtown Boston and other areas. The neighborhood is described as safe and offers a mix of urban and residential feels, with a reservoir and park nearby for walking. Guests appreciate being within walking distance of various restaurants, coffee shops like Starbucks and Dunkin', and convenience stores such as CVS. However, parking is a notable point of contention, as it is often described as expensive, with a mandatory valet service that some guests found to be a "rip-off" given the presence of an adjacent self-park lot.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, professionalism, and attentiveness. Guests frequently highlight the warm welcome from the front desk and valet teams, noting their helpfulness with inquiries and requests. The check-in process is generally described as quick and efficient, though some guests experienced issues with billing errors or reservation discrepancies. While the staff is commended for their willingness to assist, the housekeeping service receives mixed reviews; most guests report that rooms are only serviced every two to four days, leading to requests for fresh towels and amenities that are not always promptly fulfilled. The valet service, despite its high cost, is often lauded for its efficiency and the pleasant demeanor of the attendants. Overall, the staff's commitment to providing excellent service is a recurring positive theme.

Additional Information
Guests should be aware of several important details for their stay. The hotel's rewards program benefits are appreciated by loyal members, though some experienced issues with vouchers or unexpected charges. A unique feature is the provision of white noise machines in rooms, which can help mitigate any potential noise from the nearby train tracks. The hotel also offers umbrellas for guest use, a thoughtful touch during inclement weather. For those with specific needs, the hotel has a pet-friendly policy, though finding suitable outdoor areas can be a challenge. Some guests reported unexpected water shut-offs without prior notice or issues with crib availability and missing crib sheets. Additionally, the hotel's cancellation policy has been a source of frustration for some, with reports of charges for cancelled stays.