AC Hotel by Marriott New Orleans French Quarter

The hotel is a popular choice for its prime location, offering easy access to the vibrant French Quarter and Bourbon Street, making it an ideal base for sightseers and tourists eager to explore the city's main attractions and nightlife. Its proximity allows guests to immerse themselves in the city's energy while being just far enough to avoid constant street noise. While many guests praise the friendly staff and general cleanliness, feedback on room comfort and noise levels is notably mixed, with some finding the accommodations less than ideal. The hotel's design, possibly a repurposed office building, contributes to some unique characteristics. It caters well to couples seeking a lively getaway and families looking for convenient access to city sights, though some aspects might be less suitable for those prioritizing quiet relaxation. To enhance your stay, consider bringing a white noise machine due to recurring reports of thin walls and audible conversations from adjacent rooms. Additionally, it is advisable to carefully review all billing details upon arrival and departure to avoid potential discrepancies, as some guests have reported issues with charges.

Facilities & Amenities
Most guests found the hotel's elevators to be a significant point of concern, with frequent reports of them being slow, broken, or confusing to navigate, sometimes leading to long waits. The lobby area received mixed reviews; while some found it peaceful, others described it as dimly lit, uninviting, or even having unpleasant odors. The in-house bar was generally appreciated for its atmosphere and friendly bartenders, though some guests noted it was occasionally closed or unattended. In-room amenities like the television and internet connectivity were problematic for several visitors, with issues ranging from non-functional televisions to unreliable Wi-Fi. Some guests also reported that ice machines were out of order, and in-room refrigerators were old or small. While the hotel offers complimentary water upon arrival, its availability throughout the stay was inconsistent.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably varied. Many guests found their rooms to be clean, modern, and comfortable, praising the overall tidiness. However, a significant number of reviews highlighted issues such as stained sheets, hair in bathrooms, and general wear and tear, including scuffed walls and worn flooring that could snag socks. The beds received mixed opinions, with some finding them comfortable while others described them as hard, lumpy, or causing back pain. A recurring concern was the bathroom door, often described as a glass slider that did not close fully, offering little privacy and allowing noise and odors to escape. Shower functionality was also inconsistent, with reports of broken knobs, slow drainage, or lack of hot water. Noise levels were a frequent complaint, with thin walls allowing conversations, street sounds, and even neighbors' activities to be clearly heard, impacting sleep quality. Room lighting was often described as dim or insufficient.

Dining & Food Quality
The hotel's breakfast service garnered mixed reviews from guests. While some appreciated the continental European breakfast style, noting options like cold cuts, cheeses, and good coffee, others found the selection to be subpar, expensive, or lacking variety, particularly in hot food items. Guests occasionally reported issues with items not being restocked or the layout being confusing. The in-house bar and restaurant areas received generally positive comments for their atmosphere and the quality of drinks served, with many guests enjoying winding down there. However, some noted that the bar was not always open or staffed, and despite a food menu, actual food service was sometimes unavailable. Overall, while the breakfast was convenient, many guests suggested exploring local dining options for a more comprehensive culinary experience.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of the French Quarter, Bourbon Street, Canal Street, and numerous restaurants and shops. Its proximity to public transportation, including the trolley line and streetcar, further enhances accessibility to other parts of the city. While the immediate area is generally considered safe and well-lit at night by some, a notable number of guests expressed concerns about the surrounding environment, mentioning the presence of homeless individuals, drug-related activity, and unpleasant smells like pot smoke or urine. Parking emerged as a significant point of contention, with the valet service being frequently criticized for its high cost, slow retrieval times, and reports of billing issues or even alleged theft from vehicles. Many advised seeking alternative, cheaper parking options nearby.

Staff & Service
The hotel's staff generally receives high praise for their friendliness, helpfulness, and welcoming demeanor. Many guests highlighted their attentiveness and willingness to go above and beyond to assist with requests, from providing local recommendations to handling luggage. The check-in and check-out processes were often described as smooth and efficient, though some guests reported issues with rooms not being ready on time, incorrect billing, or unhelpful front desk interactions. The valet service, while appreciated by some for its convenience, drew considerable criticism for its high cost, long wait times for vehicle retrieval, and instances of alleged misconduct. Housekeeping service received mixed feedback, with some guests noting rooms were well-maintained, while others reported inconsistent cleaning schedules, unmade beds, or a lack of replenished amenities. Overall, the positive interactions with individual staff members often contributed significantly to guest satisfaction.

Additional Information
Several guests reported significant billing discrepancies, including being charged for prepaid rooms or for services like breakfast that were supposed to be included, leading to frustration and time spent resolving issues. The hotel's security measures were generally viewed positively, with key card access required for guest floors, contributing to a sense of safety. However, some isolated incidents, such as reports of people attempting to access rooms or an unsecured valet parking lot, raised concerns. The pet-friendly policy was appreciated by those traveling with animals, though finding suitable outdoor areas for pets was noted as a challenge. Some guests also experienced issues with hotel policies, such as infrequent room cleaning schedules, which were not always clearly communicated. A few unique observations included the hotel's design, which some found maze-like, and the absence of a swimming pool, with the outdoor terrace serving as a smoking area.