Acores Premium Hotel

The hotel is often chosen for its excellent value for money and its prime location directly adjacent to Shopping Total, making it a convenient base for exploring the city. Its signature feature is the blend of affordability with accessibility, appealing to a diverse range of guests. It is particularly well-suited for business travelers due to its proximity to the airport and central areas, and for sightseers who appreciate easy access to shopping and city attractions. Budget-conscious travelers find it an appealing option, and its pet-friendly policy makes it a good fit for those traveling with companions. Guests consistently highlight the quality of the breakfast and the generally attentive staff. To enhance your stay, it is advisable to inquire about recently renovated rooms upon arrival to avoid potential maintenance issues, and to be mindful of the surrounding area, especially during evening hours, utilizing the nearby shopping mall for convenience.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. The fitness center is available, but several guests noted that its equipment is in need of maintenance, with some machines being broken. The elevators are a frequent point of concern, with reports of one often being out of service or having unresponsive control panels, leading to congestion during peak times. Wi-Fi connectivity is generally considered good, allowing guests to stay connected. Rooms are equipped with a mini-fridge, though some guests found them to be noisy, necessitating unplugging them for a peaceful night's sleep. A safe is provided in the rooms for securing valuables, and an open wardrobe design is appreciated for its practicality. The hotel also provides coffee and hot water in the lobby, adding a touch of convenience for guests.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. While some guests found their rooms to be clean and comfortable, many others expressed significant concerns, citing issues such as mold on walls, ceilings, and in bathrooms, leading to strong, unpleasant odors. Towels were frequently described as old, stained, yellowed, or appearing unhygienic, with some guests finding hair from previous occupants. The beds received varied comments; many found them comfortable, but others reported old, sagging mattresses with noisy springs. Air conditioning units were a recurring problem, often described as broken, noisy, dirty (with visible mold on filters), dripping, or ineffective at cooling. Bathrooms were a particular point of contention, with reports of poor cleaning, leaks from sinks and showers, and a lack of proper toiletries or makeup towels. Noise from external sources, such as street sounds or neighboring AC units, and internal sources like staff conversations, also impacted some guests' sleep quality.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often highlighted as a major strong point. It is described as excellent, delicious, varied, and offering a wide array of options to suit different tastes. Guests appreciate the quality of the food and the availability of good coffee. However, some feedback indicates that the juices provided can taste artificial, and there were occasional comments about the lack of specific dietary options, such as gluten-free or lactose-free items. During busy periods, some guests noted that the breakfast area could become crowded, and the staff occasionally struggled to keep up with the replenishment of food items and clean tables. Despite these minor points, the overall consensus is that the breakfast experience is a delightful and satisfying start to the day. The hotel does not offer room service.

Location & Accessibility
The hotel boasts an excellent location, being just a short walk, typically within 50 to 100 meters, from Shopping Total, which offers a wide range of shops, dining options, and a supermarket. Its proximity to the airport and the central bus station makes it highly convenient for travelers arriving or departing. The hotel's position also provides easy access to various key points across the city. However, guest opinions on the surrounding area's safety are divided. While the immediate street is often described as quiet, some guests expressed concerns about the broader neighborhood, particularly at night, advising caution when walking alone. Parking is available on-site in a covered and secure facility, though it is charged separately and not included in the room rate. A valet service is provided for parking, which most guests found efficient, though a few expressed minor concerns.

Staff & Service
The staff at the hotel garners mixed but generally positive reviews. Most guests commend the team for their friendliness, attentiveness, and helpfulness, highlighting their politeness and willingness to assist with various requests. Many positive comments specifically mention the efficiency of the check-in and check-out processes and the helpfulness of the valet attendants. However, some guests reported less satisfactory experiences, describing certain staff members as unresponsive, lacking empathy, or unhelpful when issues arose, such as problems with room access or maintenance requests. There were also instances where guests noted staff talking loudly in corridors, impacting the quiet environment. Despite these isolated concerns, the overall sentiment is that the staff strives to provide a good level of service, contributing positively to the guest experience.

Additional Information
The hotel is described as pet-friendly, accommodating guests traveling with their animals. A recurring theme in reviews is the hotel's age and the perceived need for renovation and maintenance across its facilities, with some guests noting a discrepancy between the hotel's appearance in promotional photos and its current condition. Several guests reported issues with the water supply, including instances of brown water from the tap, complete lack of water, or inconsistent hot water availability, sometimes accompanied by an unpleasant odor. There were also reports of power outages where the hotel's generator did not function effectively, leading to periods without electricity or emergency lighting. Guests should also be aware that room service is not available, and some rooms lack modern conveniences like USB charging outlets.