ACP Hotel Westchase (Houston, USA)

Although breakfast here isn't complimentary, guests often commented that the offered items were delicious and that they were well above expectations for hotel foods. If you're not interested in off-site dining options for the mornings, the breakfast available here will get your days started right.

Guests were really impressed with the quality of service provided by the staff. There were many comments about how personably the staff members behaved, and feedback about how the staff members were willing to do whatever they could to make guests feel well accommodated and valued for the duration of their stays.

Many guests commented that they enjoyed their stays so much that they'd eagerly make sure to stay here whenever they were in the area. This sentiment was expressed because guests felt the property was a very reliable choice that offered consistently good service and nice amenities.

Some guests were miffed when they noticed additional fees tacked onto their room rates. Usually, these were taxes, or holds placed on credit card payments to cover possible incidentals. However, guests felt they were not given ample explanations about these extras, which sometimes made them feel like they were not getting good values.

Guests stated that they sometimes had trouble initially locating the property. Even when they used GPS software, it was still difficult. With that in mind, you may want to call the hotel ahead of time to get personalized directions.

Guests had minor complaints about how the beds were not comfortable. However, this shortcoming usually did not prevent guests from being able to get rest.