Adelais Hotel

The hotel offers a peaceful retreat, distinguished by its multiple swimming pools and convenient access to a pleasant nearby beach. While it provides a quiet setting, guests frequently highlight significant issues with the food quality, the outdated condition of the rooms, and inconsistent staff service. This hotel is best suited for couples or budget-conscious travelers who prioritize a tranquil, rural escape over extensive amenities or a vibrant atmosphere. To ensure a more comfortable stay, guests should be prepared for very basic and repetitive dining options, often necessitating meals outside the hotel, and it is advisable to confirm air conditioning costs upon booking, as it may not be included.

Facilities & Amenities
The hotel features multiple swimming pools that offer ample space for relaxation, though some guests noted issues with missing tiles and algae around the edges. Wi-Fi connectivity is generally poor, often limited to communal areas like the hall and restaurant, and frequently non-existent in rooms. Air conditioning is a significant point of contention; while advertised, it often incurs an extra charge or is non-functional. The hotel is described as outdated and in need of renovation, with some areas appearing run down or fatiscent. There is a notable lack of entertainment options, with no organized activities, pool table, or table tennis, contributing to a very quiet atmosphere.

Cleanliness & Room Comfort
Rooms are frequently described as old, dingy, and mal-maintained, with old furniture and broken mattresses. While some guests found their rooms clean upon arrival, others reported them to be very dirty, with dust and grime in various areas. Cleaning services are inconsistent, often occurring only every other day or every three days, leading to guests needing to request fresh toilet paper or towels. Bathrooms are often criticized for being narrow, having old equipment, and lacking basic toiletries like soap or shampoo. Issues with showers flooding the bathroom are also reported. Beds are typically two single beds pushed together, sometimes without a headboard, and some guests reported uncomfortable sleeping conditions. Guests occasionally experienced noise disturbances from barking dogs, roosters, or loud music from other guests.

Dining & Food Quality
The food quality is consistently highlighted as a major disappointment, described as terrible, scandalous, disgusting, and a significant letdown for an all-inclusive experience. The menu is very limited and repetitive, with the same dishes served daily for breakfast, lunch, and dinner. Dishes are often perceived as industrial, frozen, reheated, or recycled, frequently swimming in oil, and served cold. Specific items like sausages, bread, and croissants were noted as staples, while the coffee from the machine was deemed terrible. There is a significant lack of suitable vegetarian options, with guests reporting only plain spaghetti or rice available, and issues with gluten-free requests despite prior notification. Snacks are minimal, typically consisting of dry rolls and tinned fruit, though ice cream is available for self-service. The all-inclusive drinks selection is very limited, offering only beer, wine, raki, ouzo, and brandy, with other spirits requiring an extra charge.

Location & Accessibility
The hotel boasts a quiet, rural location, offering a peaceful retreat away from bustling areas. It is conveniently situated about a five-minute walk from a pleasant beach that features a taverna and offers free sun loungers. A bus stop is also easily accessible within a five-minute walk, providing frequent connections to popular destinations like Chania and Platanias, making it easy for guests to explore the wider area. However, the immediate surroundings are quite isolated, with no shops or other tavernas within easy walking distance, which can be challenging for guests with mobility issues. Guests who wish to explore further often opt to hire a car, and the hotel reception can assist with arrangements. A steep ramp at the entrance may also pose a challenge for those with mobility concerns.

Staff & Service
Feedback on the staff and service is mixed, with some members receiving high praise while others are noted for their unfriendliness. The cleaning staff, particularly Gina, are consistently highlighted for their friendliness, hard work, and attentiveness, always greeting guests with a smile. Some reception staff are commended for being helpful with local information, excursions, car hire, and bus times. However, the reception desk is often unmanned after 4-5 PM, which can be problematic for late arrivals or those needing assistance. Conversely, some guests found the bar staff and dining room staff to be unfriendly and unhelpful, rarely offering smiles or assistance. There were also instances where staff did not offer help to guests with mobility issues, such as navigating stairs.

Additional Information
Guests should be aware of several important details that impact the overall stay. Despite being advertised as included, air conditioning often incurs an extra charge, typically around €50 per week, which can be an unexpected cost. The room cleaning frequency is inconsistent, with some guests reporting that rooms are only serviced every two or three days, necessitating requests for fresh toilet paper at the reception. Furthermore, the hotel has a policy where room tax cannot be paid by credit card, requiring cash payment. There is a significant lack of entertainment at the hotel, with no organized activities or music in the evenings, and lights in communal areas often turn off early, around 10:30 PM. The hotel also has a noticeable presence of cats around the premises.