AeroStay Hotel

The hotel's signature feature is its unparalleled convenience, being directly attached to the airport terminal, allowing guests to walk straight to airline counters without going outside. This makes it an ideal choice for early morning flyers, late night arrivals, and business travelers seeking seamless transitions. Guests consistently highlight the hotel's cleanliness, comfortable beds, and surprisingly quiet rooms despite the airport proximity, ensuring a restful stay. It is also well-suited for families with early flights, providing a stress-free start to their journey, and pet owners due to its accommodating policy. Many appreciate the ability to drop off rental cars the night before and proceed directly to the hotel. To maximize your experience, be aware of the separate airport parking arrangements and take full advantage of the early breakfast offerings designed for travelers on the go, which can significantly reduce travel day stress.

Facilities & Amenities
The hotel offers a range of facilities designed for convenience, particularly for travelers. Guests appreciate the availability of a fitness center for maintaining their routines, even during brief stays. Rooms are equipped with essential amenities such as a refrigerator, microwave, and a coffee maker, providing added comfort and the ability to store snacks or prepare simple meals. Free Wi-Fi is consistently available and functions well, allowing guests to stay connected for work or leisure. While the hotel is generally well-maintained, some guests have noted occasional issues with the elevator being out of service, which can be inconvenient, especially for those with heavy luggage or mobility challenges. The presence of ice machines and vending machines further enhances convenience, ensuring guests have access to refreshments. The overall sentiment is that the amenities, though basic, are functional and contribute positively to the stay, catering to the needs of transient guests.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and well-maintained, contributing to a pleasant stay. The beds are frequently praised for being comfortable, with many guests highlighting the quality of the pillows for a restful night's sleep, though some found them too firm or lumpy. Rooms are often described as small or compact, but functional for short stays. The bathrooms are generally noted for being clean and featuring modern showers, often with good water pressure. Despite the hotel's proximity to the airport, external noise from planes is surprisingly minimal, allowing for a quiet environment. However, some guests reported issues with internal noise from other rooms or hallways. A few reviews mentioned challenges with room lighting, specifically too many LED lights making it difficult to achieve complete darkness, and isolated incidents of hot water issues.

Dining & Food Quality
The hotel offers a continental breakfast that is highly valued for its early availability, often starting as early as 3 AM or 4 AM, which is a significant convenience for guests with early flights. This grab-and-go style breakfast typically includes basic options such as coffee, juice, packaged muffins, instant oatmeal, cold cereal, bagels, yogurt, and fruit. While many guests appreciate having something available before their flight, the breakfast variety is consistently described as minimal or basic, with some finding it disappointing due to the lack of hot food options or more substantial choices. The coffee and tea are available 24/7 in the lobby, which is a welcome amenity. Despite the limited selection, its early start time makes it a practical solution for travelers needing a quick bite before departure, allowing them to save time and avoid rushing.

Location & Accessibility
The hotel's central location is its most significant advantage, being directly attached to the airport terminal. Guests can walk from the hotel lobby straight to the airline ticket counters and gates, making it exceptionally convenient for early morning flights or late night arrivals. This direct access means no need for shuttles or going outside, which is particularly valued in bad weather conditions. However, parking is a consistent point of concern for many guests. The hotel does not offer its own dedicated parking; instead, guests must use the airport parking lots, which are paid and can be expensive. Many reviews highlight the inconvenience and cost of parking, noting that it often involves a significant walk from the parking area to the hotel, especially if the closer lots are full.

Staff & Service
Feedback on staff and service is mixed but generally positive. Many guests praise the friendly staff for being helpful, accommodating, and professional, particularly highlighting quick check-in and efficient service. Some specific staff members are mentioned for going "above and beyond" in assisting guests, especially during travel disruptions or personal crises. However, a notable number of reviews describe negative interactions with front desk staff, citing rude attitudes, unhelpfulness, and a lack of willingness to resolve issues, such as late check-out requests or early check-in fees. These instances suggest inconsistency in service quality, but the overall sentiment points to a staff that largely strives to be attentive and courteous, aiming to make the stay as smooth as possible for travelers.

Additional Information
The hotel has a pet-friendly policy, allowing multiple pets for an added fee, which is a significant benefit for guests traveling with animals. Some guests noted recurring issues with hot water in their rooms, describing it as cold or lukewarm, which impacted their shower experience. There are mentions of hidden fees or unexpected charges, such as a "destination fee" or incidental charges upon check-in, which some guests found unclear or not adequately explained at the time of booking. The hotel provides luggage trolleys for guest use, making it easier to transport bags to the airport. Guests also appreciate the option to use the lounge area to wait for their flights after checking out, especially if flights are delayed, providing a comfortable space within the terminal.