All in Red Thermenhotel

This hotel is widely celebrated as an exceptional family-friendly destination, particularly appealing to families with young children and babies due to its extensive child-focused amenities and activities. Its signature feature is the convenient, often underground access to the adjacent thermal spa, making it an ideal choice for a relaxing and entertaining getaway. Guests consistently highlight the hotel's commitment to providing a fun environment for children, with numerous play options and dedicated entertainment. The overall sentiment points to a welcoming atmosphere, supported by generally friendly staff and a focus on cleanliness. While the hotel excels in catering to families, it also offers a comfortable base for those seeking thermal spa access. To maximize your stay, guests recommend taking full advantage of the diverse children's programs and confirming thermal spa access details upon booking, as some aspects can be confusing.

Facilities & Amenities
The hotel provides a comprehensive array of facilities and amenities specifically designed for families. Children are well-catered for with a dedicated kids' club and playroom, often staffed by animators and open late, offering various activities like magic shows and face painting. Guests also benefit from access to a massive indoor playground and a fitness room located at the neighboring Hotel Kurz. Outdoor options include a minigolf course and various playgrounds, though some guests note these outdoor areas could benefit from maintenance. The hotel features its own small pool, which is appreciated for private family time, although some find the water temperature to be on the colder side. Additional conveniences include Rikscha rental, free Wi-Fi, and digital information tablets in the rooms.

Cleanliness & Room Comfort
Guest feedback on cleanliness is largely positive, with many describing the hotel and rooms as very clean and well-maintained. Rooms are generally found to be spacious, often featuring a balcony and a separate toilet and shower, which is convenient for families. The beds are frequently praised for their comfort, with some guests specifically appreciating the hard mattresses for a restful sleep. However, some isolated concerns were raised regarding dust, unemptied bins, or minor mold in showers upon arrival. Noise levels received mixed comments; while some rooms are considered quiet, others reported noise from the kids' club or general thin walls. For families with infants, rooms are thoughtfully equipped with baby amenities such as changing tables, potties, step stools, and cribs, enhancing overall room comfort.

Dining & Food Quality
The dining experience at the hotel receives varied feedback, with the breakfast buffet consistently highlighted as a major strength. Guests praise its extensive variety, including fresh egg dishes, pancakes, and juices, ensuring something for everyone. However, the coffee quality received mixed reviews, with some finding it poor. Lunch options were less consistently available or praised, with some guests noting its absence due to renovations or finding the quality lacking. Dinner is typically served buffet-style, offering a wide selection, but some guests found the food to be cold, bland, or of lower quality than expected for the price, with tough meat or wilted vegetables. Kids' food options, including Hipp jars and dedicated buffets, are generally appreciated, though some desired more variety beyond standard children's fare. Many guests recommend opting for the all-inclusive package, which includes a selection of local wines and beers.

Location & Accessibility
The hotel's location is a significant advantage, primarily due to its direct and convenient underground tunnel access to the adjacent thermal spa, which is a major draw for guests, especially those with young children. This allows for easy movement between the hotel and the spa, even in bad weather. Beyond the thermal spa, the hotel offers on-site minigolf and shared access to facilities at the nearby Hotel Kurz, including an indoor playground and fitness room. While the immediate vicinity offers limited dining options, particularly on certain weekdays, guests note the presence of local wineries and a horse ranch in the broader area for excursions. Parking is available and free, though some guests found the lot to be small and uncovered. Overall, the hotel's strategic position caters well to a family-focused thermal spa vacation.

Staff & Service
The staff and service at the hotel are overwhelmingly praised, with guests consistently highlighting the friendliness, helpfulness, and attentiveness of the team. Many reviews commend the restaurant staff for their exceptional service, particularly their positive interactions with children. The check-in process is generally described as smooth and efficient. Guests appreciate the staff's willingness to accommodate requests and their overall dedication to providing a pleasant stay. The kids' animation and entertainment programs are also frequently mentioned as well-organized and engaging. While the vast majority of feedback on staff is positive, a few isolated instances of unmotivated or inflexible reception experiences were reported, particularly concerning rebooking policies or providing accurate information about external facilities. Despite these minor points, the staff's commitment to family-friendly service stands out.

Additional Information
Guests should be aware of the hotel's strict cancellation policy, which many found to be inflexible, even in cases of family emergencies or illness, often resulting in a significant charge for rescheduling. There has been mixed information regarding thermal spa access, with some guests experiencing confusion about booking and free movement between the hotel and the spa, despite the convenient tunnel. The hotel has been undergoing renovations, which some guests reported caused noise, unpleasant odors, and temporary limitations on services like lunch or the spa. This has led some to question if the hotel still meets its 4-star standards, citing issues such as the absence of expected vanity items or an empty minibar. Additionally, while bathrobes are sometimes included, some guests reported an extra charge for them. The hotel pool has also been noted by some as being too cold for young children.