Alpenhotel Kitzbühel

The hotel is a luxurious retreat, distinguished by its stunning lakeside location and modern, elegant design that seamlessly blends with the natural surroundings, offering breathtaking views. Guests consistently highlight the exceptional staff service, praising their warmth, attentiveness, and professionalism across all departments. The outstanding culinary experience, particularly the diverse and high-quality breakfast and the elaborate multi-course dinners, is a major draw. Furthermore, the excellent spa and wellness area, featuring an impressive infinity pool and various saunas, provides a perfect setting for relaxation. This makes the hotel an ideal destination for couples seeking a romantic and tranquil escape, wellness seekers looking for rejuvenation, and food enthusiasts desiring a gourmet experience. Pet owners will also find it accommodating, with thoughtful amenities for their companions. To fully appreciate the hotel's offerings, guests are advised to opt for the half-board option to savor the diverse dining, and to take advantage of the serene lake for walks and swimming.

Facilities & Amenities
The hotel offers an impressive array of facilities designed for relaxation and activity. The spa area is consistently praised as spacious, modern, and exceptionally well-maintained, featuring first-class saunas and a tranquil relaxation room that many find unparalleled. A highlight is the infinity pool, often heated and offering stunning views of the mountains and lake, though some guests note it is only accessible from the outside, requiring a brief walk in colder weather. The fitness center is well-equipped, and guests appreciate the availability of e-bikes for exploring the surroundings. Within the spa, a complimentary tea and snack bar is a welcome touch. While the Wi-Fi is generally available, some guests experienced weak signal in the dining area. A few guests expressed disappointment with the spa's closing time at 7 PM, wishing for longer hours, and one review mentioned the surprising lack of a dedicated changing room within the spa area.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless and meticulously maintained, almost appearing unused. The room design is highlighted as modern, stylish, and comfortable, often featuring elegant wood finishes that create a warm and inviting atmosphere. Many rooms are noted for being spacious and well-appointed, with some suites offering luxurious amenities like an in-room sauna and a balcony or terrace providing direct lake views. The beds are generally found to be very comfortable, ensuring a restful sleep, though a few guests wished for firmer pillows or disliked the individual comforters. In-room amenities often include an espresso machine. However, some reviews mention issues with overheated rooms and a lack of individual temperature control, while others experienced noise from neighboring rooms or the adjacent bar in the Steghaus building. Some minor service lapses regarding towel replenishment and mini-bar stocking were also noted.

Dining & Food Quality
The hotel's dining experience is a significant highlight for most guests. The breakfast buffet receives widespread acclaim for its richness, variety, and high-quality fresh products, including a dedicated chef for egg dishes and separate rooms for an extensive selection of breads and cheeses. Many guests also rave about the generous afternoon snack, which often includes a wide array of pastries and warm dishes, effectively serving as a substantial lunch. The five-course dinner menu is frequently described as a culinary delight, beautifully presented and offering diverse choices. However, some guests found the dinner dishes to be occasionally bland or felt the restaurant closed too early, limiting late-night food options. While the overall food quality is consistently praised as excellent, some guests noted that the restaurant atmosphere could be improved, with lighting described as cold and uninviting.

Location & Accessibility
The hotel boasts a stunning location directly on the Schwarzsee, offering picturesque views and a tranquil atmosphere away from the main hustle of Kitzbühel. Guests appreciate the direct lake access for swimming and leisurely strolls along the lake path. While not in the immediate town center, the hotel is conveniently located for various activities. A free shuttle service to the ski lift is available, though some guests noted that the ski lift is a short drive away, not walking distance, and public transport to Kitzbühel can be crowded. The town center itself is about a 15-20 minute walk, which some guests found pleasant, while others mentioned the need for taxis, especially at night, due to the distance and lack of street lighting. A significant advantage is the free underground parking garage, which is spacious, secure, and includes charging stations for electric vehicles, providing great convenience for guests arriving by car.

Staff & Service
The staff and service at the hotel are overwhelmingly praised, with guests consistently highlighting the team's exceptional friendliness, attentiveness, and professionalism. Many reviews commend the staff for going above and beyond to fulfill requests and ensure a comfortable stay, creating a welcoming and warm atmosphere. The check-in process is generally described as smooth and efficient, though a few guests reported less welcoming initial interactions. The hotel is notably pet-friendly, providing thoughtful amenities like beds and bowls for canine companions. While the housekeeping is largely seen as excellent, some minor inconsistencies, such as missed replenishments or temperature control issues, were occasionally mentioned. Most guests found the restaurant service to be attentive and helpful, contributing to a pleasant dining experience, though a few noted language barriers or occasional inexperience among some waitstaff.

Additional Information
For guests traveling with pets, it's important to note the pet policy includes a nightly fee, and while dogs are welcome throughout the hotel, they must be leashed in the hotel's private beach area. Many guests highly recommend opting for the half-board package, as it provides exceptional value by including not only breakfast but also a substantial afternoon snack and a multi-course dinner. Travelers should be aware that some rooms, particularly those in the Steghaus building, are situated above a bar and restaurant, which can lead to noise from early morning until evening. The hotel does not offer a laundry service, and guests should be prepared that local taxis often only accept cash payments. Additionally, while the hotel provides a well-stocked mini-bar, complimentary bottled water or snacks are not included in the rooms. A unique amenity available to guests is the opportunity to play curling at the adjacent facility.