Altamont Court Hotel

The hotel is recognized for its central location in New Kingston, offering convenient access to local attractions and business areas, making it a suitable choice for both business travelers and sightseers. Guests frequently highlight the generally friendly staff and the quality of the breakfast, though opinions are mixed on some aspects. A recurring theme is the need for renovation and persistent issues with hot water, which significantly impact the guest experience. For those seeking an intimate and secure environment, the hotel provides a comfortable base. To ensure a more satisfying stay, it is advisable to inquire about the specific room condition and hot water availability prior to arrival, and be aware of potential noise from on-site events.

Facilities & Amenities
The hotel offers a swimming pool that is generally appreciated by guests, described as clean and a pleasant spot for relaxation, though some note its smaller size and potential for busyness. A bar is available, providing a convenient option for drinks, but some guests mention it occasionally lacks music or closes earlier than expected. While Wi-Fi is provided, its reliability can be inconsistent for some users. The gym is a point of concern, frequently reported as being closed for renovation or found to be poorly equipped. Other conveniences like ice machines are present, contributing to the overall guest experience.

Cleanliness & Room Comfort
Rooms are often described as clean by the housekeeping staff, yet many guests find them outdated, run-down, and in significant need of renovation. A major and frequent complaint is the persistent lack of hot water, with some guests experiencing this issue throughout their entire stay. Bed comfort receives mixed feedback, with some finding beds comfortable while others describe them as flimsy. Common issues reported include dirty bathrooms, broken lights, non-functional fridges, poor TV reception, and low water pressure. Some rooms are noted for being hot and smelly, and guests have reported finding roaches. Noise from outside, on-site events, or even trees hitting the roof can disturb sleep. Additionally, some rooms lack basic amenities like bathing soap or sufficient towels, and kitchenettes may have limited, mismatched utensils.

Dining & Food Quality
The included breakfast is a notable feature, often praised for its Jamaican options and overall taste, though some guests find the portions small and the variety limited. Feedback on restaurant staff and service is mixed, with some guests experiencing slow service and unfriendly attitudes, occasionally leading them to leave without eating. Despite these service concerns, the food quality is generally considered good, with specific dishes like curry goat and pumpkin soup receiving positive mentions. The on-site restaurant and bar offer convenience, but the bar's atmosphere or operating hours sometimes fall short of expectations.

Location & Accessibility
The hotel's central location in New Kingston is a significant advantage, providing easy access for both business and sightseeing purposes. It is conveniently within walking distance of key areas such as Emancipation Park, various restaurants, supermarkets, and banks. Guests appreciate the secure parking facilities and the constant presence of security personnel at the gate, contributing to a sense of safety. While the hotel itself is considered secure, some guests advise caution when walking in the immediate surrounding area, especially at night. Overall, its position makes it a practical base for exploring Kingston.

Staff & Service
The staff generally receives mixed but often positive feedback, with many guests highlighting their friendliness, helpfulness, and accommodating nature. The reception staff are frequently commended for their professionalism and cheerful demeanor, though some guests report less positive interactions regarding booking changes or specific issues. Housekeeping is consistently praised for maintaining clean rooms. However, the restaurant staff are a frequent source of criticism due to slow service and perceived unfriendly attitudes, which can lead to guest frustration. Despite these inconsistencies, many guests feel that the staff collectively strive to provide a welcoming atmosphere, contributing to a feeling of being "home away from home."

Additional Information
The hotel is noted for its strong security presence at the entrance, which contributes significantly to guests feeling safe and secure during their stay. Some guests have reported being charged an early check-in fee of $80 USD if arriving before the standard check-in time. The property is frequently described as needing extensive renovation and appears outdated in many areas, despite efforts to maintain cleanliness. It is often recommended as a suitable option for a short stay or business trips, rather than extended leisure vacations, due to its more intimate setting compared to larger international hotels.