Aluasun Continental Park Hotel & Apartments

This hotel offers a vibrant and engaging atmosphere, particularly highlighted by its exceptional animation team and its direct proximity to a beautiful beach, making it a memorable destination. It is an ideal choice for families seeking lively entertainment and easy beach access, as well as seniors looking for a relaxing and well-serviced holiday. Couples can also enjoy a pleasant getaway with convenient access to local attractions. Guests consistently praise the dedicated staff and the hotel's overall cleanliness, though feedback on dining quality is quite varied. To enhance your stay, consider bringing mosquito repellent, especially for evenings, and be aware of the specific inclusions of the all-inclusive package to manage expectations regarding certain amenities and services.

Facilities & Amenities
The hotel offers a variety of facilities for guest enjoyment. The swimming pool is generally well-regarded for its size and cleanliness, with ample sun loungers available. However, a common point of feedback is that the pool water is often cold, and its operating hours are somewhat limited, typically closing by early evening. Wi-Fi connectivity is available throughout the property, though some guests reported occasional slowness. The fitness center is frequently described as small and outdated, with a limited selection of equipment. For those arriving by car, private, paid, uncovered parking is provided, though it does not offer direct access to the hotel. The animation team receives widespread praise for its vibrant activities and daily and evening shows, which include yoga, bingo, water polo, table tennis, and darts, creating a lively and engaging atmosphere for many. A few guests felt the entertainment could be repetitive or desired more direct interaction. Additional conveniences like ice machines are also available.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Most guests find the rooms to be generally clean, with comfortable beds and good quality mattresses ensuring a restful sleep. However, some report inconsistencies in daily cleaning, noting issues with the bathroom (including mold in the shower), floors, and infrequent trash emptying. The room size is frequently described as small or tight, with equally compact balconies, though apartment units are more spacious. A significant concern for many is the noise level; guests often report thin walls leading to audible conversations, television sounds, and snoring from neighbors. Noise from corridors, loud music, and elevator noise also contribute to disturbances. In-room amenities vary, some rooms lacking a kettle or coffee maker, and the safe requires an additional payment. Issues with air conditioning and hair dryers have been reported, though hot water in showers is consistently praised for being quick.

Dining & Food Quality
Feedback on the hotel's dining experience is notably mixed. Many guests praise the food quality as excellent, varied, and delicious, offering something for everyone. The buffet is frequently described as comprehensive, with a good selection of dishes that are consistently refilled, including themed nights that add variety. The breakfast receives particular commendation for its wide selection of warm dishes and good coffee. However, a significant number of guests express disappointment, describing the food as lukewarm or cold, bland, and repetitive. Some also note a chaotic and noisy restaurant atmosphere. The all-inclusive drink offerings are a frequent source of complaint; guests report that water from self-serve pumps can taste strange, bottled water is not included, and wine is often flat. Cocktails are described as pre-made, sweet, and lacking alcohol, while proper machine-made coffee and branded alcoholic beverages require an additional charge. Dinner service concludes relatively early, typically by 9 PM.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, offering excellent accessibility to various points of interest. It is situated very close to a beautiful beach, typically just a short walk of around 100 meters or five minutes, making it highly convenient for beachgoers. The surrounding area benefits from a central location, with numerous shops and restaurants easily reachable on foot, providing ample options for dining and retail therapy. For those wishing to explore further, a bus stop is conveniently located very close to the hotel, offering regular connections to popular destinations such as Alcudia port and town, as well as Can Picafort and Palma. This makes it easy for guests to navigate the island without a private vehicle. While the area is generally quiet, especially during the off-season, it remains well-connected. Private, paid parking is also available for guests who choose to drive, adding to the hotel's overall convenience.

Staff & Service
The hotel's staff and service consistently receive overwhelming praise, described as excellent, very friendly, helpful, and attentive. The reception team is commended for their warm welcome, professionalism, and efficiency, including a quick check-in process and accommodating early access to facilities. The dining staff are frequently highlighted for their attentiveness and professional demeanor, ensuring a pleasant experience. However, some guests noted occasional understaffing or a lack of engagement from certain individuals. The animation team stands out as a particular strength, widely celebrated for being excellent, professional, fun, dynamic, engaging, and great with children, creating a lively and enjoyable atmosphere. While housekeeping is generally considered good, some reviews mention inconsistencies in thoroughness or early morning noise. Overall, the staff's dedication to providing a positive guest experience is a recurring theme, with maintenance also noted for being quick to address reported issues.

Additional Information
Guests should be aware of several important details to enhance their stay. The all-inclusive package often falls short of expectations, as many amenities typically included elsewhere, such as the in-room safe and pool towel changes, incur additional fees. Guests are also required to pay a deposit for a token to receive plastic cups for drinks, and proper machine-made coffee or branded alcoholic beverages are often extra. A recurring concern is the poor soundproofing between rooms, leading to audible noise from neighbors and corridors. While the hotel generally maintains a clean environment, some guests reported issues with mosquitoes, particularly in the evenings, suggesting the use of repellent. For relaxation, a massage service is available on-site, with some guests highlighting a good value on Fridays. The hotel has undergone renovations, providing a modernized feel, though some areas like the gym are noted as needing further updates. Additionally, some guests experienced issues with loose electrical sockets in their rooms.