Amérian Hotel Casino Gala

The hotel offers a central and visually appealing experience, often described as a classic establishment with significant potential. Its signature feature is its privileged location in the heart of the city, complemented by an integrated casino and a large pool. This makes it an ideal choice for leisure travelers seeking to explore the city on foot, as well as business travelers attending events or meetings. Families can also find it suitable due to its spacious rooms and pool access, though some specific operational hours might require planning. While many guests praise the attentive staff and excellent breakfast, a recurring theme is the need for significant renovation in the rooms, which are often described as dated. To enhance your stay, it is advisable to inquire about the most recently renovated rooms and be mindful of the pool's specific opening times, especially during warmer periods.

Facilities & Amenities
The hotel offers a range of facilities, though their condition and availability receive mixed feedback. The pool is a major highlight for many, frequently described as large, spacious, and even "almost Olympic," often featuring a bar. However, some guests noted a lack of maintenance around the pool deck and reported instances of the pool being closed or opening late. The hotel prominently features a casino, which is a popular amenity for many visitors. While a spa is advertised, several guests expressed disappointment, finding it closed or unattended during their stay. Wi-Fi connectivity is inconsistent; some found it excellent, while others experienced poor or non-existent service. The minibar is present but sometimes fails to cool effectively, and some rooms lack basic conveniences like an electric kettle or an iron. The underground garage is generally praised for being impeccable and secure.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. Many guests found their rooms to be spacious and clean, appreciating the comfortable beds and good showers. However, a significant number of reviews highlight that the rooms are dated and in urgent need of renovation. Common complaints include stained and worn carpets, old furniture, and outdated televisions with poor signal quality. Some guests experienced issues with the air conditioning not cooling effectively or not working at all, and there were isolated reports of yellowish water from the tap. While some found the beds comfortable, others described them as hard or noisy. The presence of carpets is a recurring point of contention, with many finding them dirty or contributing to an unpleasant smell. Despite these issues, some rooms offer spectacular views and are generally quiet.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from most guests, described as excellent, very complete, varied, and delicious. Many reviewers highlight the artisanal quality of the food, including a wide selection of pastries, cold cuts, and hot dishes, with special mention of celiac options. The hotel's restaurant is also generally well-regarded for its tasty food and well-prepared dishes, offering the convenience of charging consumption directly to the room. However, some guests noted that the restaurant menu can be somewhat limited, and its operating hours are occasionally inconvenient, with it being closed on certain days or opening late in the evening. There were also comments about the restaurant prioritizing outside patrons over hotel guests during busy weekend periods, which could lead to longer waits for hotel residents.

Location & Accessibility
The hotel boasts a highly central location in the heart of the city, making it exceptionally convenient for guests to explore on foot and access various attractions. Its proximity to the pedestrian street and other points of interest is frequently highlighted as a major advantage for both leisure and business travelers. The hotel offers covered and secure parking, which is a significant benefit for guests arriving by car. However, a notable drawback is the lack of direct elevator access from the underground parking to the lobby, requiring guests to use stairs, which can be inconvenient, especially when handling luggage. While the central location is praised, some guests reported significant noise levels at night, particularly on weekends, due to nearby discotheques and street activity, which can disrupt sleep.

Staff & Service
The staff at the hotel generally receives overwhelmingly positive feedback, with many guests describing them as extremely friendly, attentive, polite, and helpful. Reviewers frequently commend their willingness to solve issues and provide excellent service across various departments, including the restaurant, pool area, and reception. Many guests highlighted the staff's warm demeanor and professionalism, contributing significantly to a pleasant stay. The check-in and check-out processes are often described as efficient. However, there were isolated instances of less positive interactions, with a few guests reporting curt or unfriendly receptionists during check-in, and some experiencing a lack of responsiveness to messages or issues. Despite these few exceptions, the consistent praise for the staff's dedication to service is a prominent theme.

Additional Information
Guests should be aware of certain hotel policies and operational details that may impact their stay. Some guests reported being charged the entire stay upon check-in, which was perceived as an unusual practice. There were also instances where guests were asked to pay an early check-in fee even when rooms were reportedly ready. The hotel's pool operating hours can be restrictive, with the pool sometimes opening late in the day, which some families found inconvenient, especially during hot weather. Additionally, the main restaurant has specific and sometimes late opening hours, and during weekends, it may prioritize outside patrons over hotel guests, potentially leading to longer waits. Some guests noted that the hotel's service quality might vary between weekdays and weekends.