Amberton Cathedral Square Hotel Vilnius

This hotel is highly regarded for its central location directly opposite the Cathedral Square, offering guests unparalleled access to the city's main attractions and a stunning view from the breakfast area. It is an ideal choice for sightseers and tourists who wish to explore the city on foot, as well as short-stay visitors who appreciate a streamlined, self-service experience. While some aspects of service and room condition receive mixed feedback, the hotel's prime position remains a consistent highlight. To ensure a smooth stay, guests are advised to verify their room type and view upon booking and to familiarize themselves with the self-check-in procedures in advance, as on-site assistance can be limited at certain times.

Facilities & Amenities
The hotel operates with a modern self-check-in and code system for room access, which many guests find convenient as it eliminates the need for physical keys. However, some visitors experienced issues receiving their access codes or found the process confusing, especially upon late arrival. In-room amenities typically include a TV, fridge, ironing board, and hairdryer, providing essential comforts. Wi-Fi is available, though its reliability can vary. A mini-bar is present in rooms, but some guests reported unexpected charges for items they did not consume. The hotel also offers luggage storage, though its unmanned nature raised security concerns for some. A traditional reception desk is largely absent, replaced by an information point with limited hours and varying levels of staff engagement.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While some guests found their rooms to be clean and well-maintained, many reported issues such as dirty carpets, visible dust, and even mold. The overall room condition is frequently described as dated, with observations of worn carpets, damaged furniture, wall cracks, and peeling wallpaper. Regarding beds, some found them comfortable, ensuring a good night's sleep, while others noted low beds, thin, or sagging mattresses, and insufficient pillows. Bathrooms often presented challenges, including clogged drains, flooding after showers, and persistent bad smells. Noise is a recurring complaint, stemming from corridors, neighboring rooms, the street, the bell tower, and even a nearby nightclub, impacting sleep quality. Additionally, air conditioning and heating systems were reported as non-functional or unable to adjust to desired temperatures, and some rooms lacked proper windows or offered incorrect views.

Dining & Food Quality
The hotel's breakfast generally receives positive reviews, with guests appreciating the variety of options available, including fresh orange juice and good quality coffee. The restaurant where breakfast is served offers a pleasant atmosphere with a nice view, particularly of the Cathedral Square. However, some guests noted that hot food items were not consistently kept warm. Service in the restaurant can be slow, and some hotel guests found it challenging to access the restaurant for meals outside of breakfast hours, as it seemed to prioritize external reservations. While a bar is available, its accessibility and service were not consistently highlighted as positive aspects of the dining experience.

Location & Accessibility
The hotel's central location is consistently praised as its strongest asset, placing guests within easy walking distance of major attractions such as the Cathedral, the Old Town, various shops, and numerous restaurants. Its proximity to public transport options also makes exploring the city convenient. However, parking is a significant point of contention. It is described as expensive, with limited spaces and difficult access, often requiring a lengthy detour due to one-way streets and road closures in the old city. Guests frequently reported a lack of clear information regarding parking procedures and costs, leading to frustration upon arrival.

Staff & Service
Guest experiences with staff & service are highly varied. While some visitors encountered friendly staff who provided quick check-in and helpful assistance, particularly through WhatsApp support, many others reported negative interactions. Common complaints include staff being rude, unhelpful, disorganized, and unresponsive, especially at the information point or during off-hours. Issues such as incorrect billing, particularly for the mini-bar, and a lack of pre-arrival information regarding check-in procedures were also noted. Housekeeping was frequently inconsistent, with rooms not being cleaned regularly even when requested, and some guests reported difficulties obtaining fresh towels or body wash refills, leading to inconsistent housekeeping standards.

Additional Information
The hotel primarily utilizes an automated check-in and check-out system, which can be convenient but often requires guests to have received specific access codes and information in advance, sometimes linked to prior payment of a city tax. Guests should be aware of the potential for unexpected charges, such as those related to the mini-bar, which have caused billing disputes for some. The hotel also offers hotel scooters for guest use, though some users reported that the battery life was shorter than expected.