Anais Collection Hotels & Suites

The hotel offers a charming and authentic Cretan experience, distinguished by its traditional decor and spacious, well-equipped apartments, providing a comfortable home-away-from-home feel. Its signature feature is its exceptional proximity to the beach, often just a two-minute walk away, making it an ideal choice for beach lovers and families seeking easy access to the coast. Guests consistently highlight the hotel's overall cleanliness, the presence of multiple swimming pools, and the highly convenient location with a bus stop directly outside. This makes it well-suited for sightseers and couples who wish to explore Chania and its surroundings without needing a car. For a truly relaxing stay, consider utilizing the hotel's well-maintained gardens and be prepared for the possibility of strict pool closing times, which are a recurring point of discussion among guests.

Facilities & Amenities
Guests appreciate the hotel's extensive facilities, which include two large swimming pools with crystal-clear water, providing ample space for relaxation and swimming. Many note the presence of plenty of sunbeds and umbrellas around the pool areas, ensuring comfort for all. The hotel also boasts two well-equipped gyms, allowing guests to maintain their fitness routines during their stay, though some minor issues with broken machines have been mentioned. While the Wi-Fi is generally available, several guests report it can be extremely weak or non-functional within the apartments, often requiring them to go outside for a better connection. The beautiful gardens filled with flowers and plants contribute significantly to the hotel's relaxed and picturesque atmosphere.

Cleanliness & Room Comfort
The rooms and apartments are consistently praised for being spacious and spotlessly clean, with daily cleaning services provided, though some guests noted a more superficial cleaning on certain days or a lack of service on Sundays. Guests frequently highlight the comfortable beds and high-quality linens, with many expressing satisfaction with the pillows, ensuring a restful night's sleep. The kitchenettes within the rooms are described as well-equipped, featuring amenities such as a hob, toaster, microwave, kettle, and coffee maker, which are highly appreciated for self-catering. While air conditioning is available, it is often located in the living area, leading to the bedroom sometimes feeling too hot. Some guests have also mentioned noise levels from neighbors or the street, indicating that sound isolation could be improved.

Dining & Food Quality
Feedback on dining is somewhat mixed, particularly regarding breakfast. While some guests found the breakfast to be varied and plentiful, others described it as uninspiring, chaotic, and not good value for its €12 cost, citing issues like cold coffee and limited fresh options. In contrast, the hotel's restaurant receives positive comments for its good food and reasonable prices, with many enjoying the delicious dishes and the convenience of a take-away option. The bar is generally well-regarded for its cocktails and friendly service, though there were isolated instances of items like milk or orange juice running out. The overall atmosphere of the restaurant and bar areas is often highlighted as pleasant, especially during evening music events.

Location & Accessibility
The hotel's location is a significant highlight for most guests, offering excellent accessibility to key attractions and amenities. It is ideally situated just a 2-5 minute walk to the nearest beach, often referred to as Golden Beach, and within easy reach of several other lovely beaches suitable for snorkeling. A major convenience is the bus stop directly outside the hotel, providing frequent and cheap connections to Chania old town in about 10-15 minutes. Guests also appreciate the supermarket next door, which is open late, and the proximity to a good Greek restaurant just five minutes away. For those with vehicles, ample free parking is available on-site, adding to the overall convenience.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness and helpfulness, with many guests highlighting their willingness to go above and beyond to ensure a pleasant stay. The reception staff are frequently commended for their outstanding customer service, providing useful information and assisting with tour bookings and directions. Guests often mention the attentive service from the cleaning staff, who maintain the rooms diligently. While the check-in process is generally prompt, some guests experienced minor delays. The overall atmosphere created by the staff is described as welcoming and warm, contributing significantly to the positive guest experience, despite a few isolated comments about tired or less accommodating individuals.

Additional Information
Several important details enhance the guest experience, including the hotel's pet-friendly policy, which is a significant advantage for those traveling with animals. A recurring point of feedback concerns the pool hours, which are strictly enforced from 10:00 AM to 6:00 PM, a limitation some guests find too restrictive, especially in the evenings. The Wi-Fi connection is frequently noted as being weak or non-functional within the rooms, often requiring guests to seek a better signal in common areas. Guests are advised to bring mosquito repellent, as these insects can be prevalent. The hotel is divided into multiple buildings, sometimes requiring guests to cross a road, and some upper-floor rooms lack elevator access, necessitating luggage carrying. Additionally, some kitchenettes may lack basic supplies like sponges or cooking essentials.