Apart Hotel Urku Wasi

The accommodation offers a distinctive experience, primarily characterized by its modern, well-equipped apartments and the exceptionally attentive and welcoming service provided by the host. Guests consistently highlight the impeccable cleanliness and overall comfort of the units, making it a highly recommended choice for travelers seeking a pleasant and hassle-free stay. The property's commitment to providing a comfortable and clean environment, coupled with personalized assistance, makes it particularly suitable for couples and families looking for a cozy base to explore the region, offering the independence of an apartment with the benefits of attentive service. Business travelers will also find the amenities conducive to productivity and a comfortable retreat after work. To ensure a smooth experience, it is advisable for guests to confirm payment methods and any potential surcharges prior to arrival, and to communicate via WhatsApp for late check-ins as there is no 24-hour reception.

Facilities & Amenities
Most guests find the apartments to be modern and well-equipped, featuring essential comforts such as air conditioning and TV with Netflix for entertainment. Many units include a mini-fridge and a table, allowing guests to store beverages and enjoy meals in their room. The presence of ample outlets, reliable Wi-Fi, and consistent hot water is frequently praised, contributing to a convenient stay. Some guests appreciate the provision of tea/coffee facilities. However, some units are noted to be quite small, with limited space for luggage and, in some cases, restricted cooking facilities. A few guests mentioned the absence of nightstands and blankets during colder months. Additionally, the property does not have an elevator, which can be a consideration for guests with heavy luggage or mobility concerns, as units are accessed via stairs.

Cleanliness & Room Comfort
Guests consistently commend the impeccable cleanliness maintained throughout the property, from the common areas to the individual units. The modern rooms are frequently described as well-decorated and inviting, contributing to a pleasant atmosphere. Many reviewers highlight the comfortable beds as a key factor for a restful night's sleep. The property also receives praise for its effective heating, ensuring a warm and comfortable environment, especially during colder seasons. The clean bathrooms are another point of satisfaction, with guests appreciating their pristine condition. While some units are noted for their compact room size, guests generally find them to be very comfortable and well-maintained, providing a cozy and functional space for their stay.

Location & Accessibility
The property's location receives mixed feedback, with many guests noting it is situated several blocks or approximately two kilometers from the city center. While some find it a bit far, especially for walking, others appreciate that it is easily accessible by car, with a short three-minute drive to the main attractions. The surrounding area is generally described as a quiet area, offering a peaceful retreat from the city bustle. Guests find it convenient for specific purposes, such as proximity to a stadium or a mall. There are also nearby shops for essentials. However, some guests have commented that the neighborhood can appear somewhat dark at night, and a few found the immediate surroundings less appealing, despite its proximity to the old terminal.

Staff & Service
The attentive service provided by the staff, particularly the host, is a consistent highlight for many guests. Reviewers frequently praise the welcoming staff for their kindness, helpfulness, and positive attitude, often going out of their way to accommodate requests, such as offering flexible check-out times during inclement weather. Guests appreciate the quick coordination for check-in and check-out, even for last-minute bookings. However, some guests experienced issues with staff responsiveness, particularly regarding payment inquiries or reported problems like a malfunctioning mini-fridge. There were also instances where guests felt staff were primarily focused on payment. It is important to note that there is no 24-hour reception, requiring guests to use WhatsApp communication for late arrivals, which some found inconvenient or led to initial confusion regarding room assignments.

Additional Information
Guests should be aware of several important details regarding their stay. The property generally does not provide a daily cleaning service, nor are towels consistently supplied, requiring guests to bring their own or inquire specifically. Some reviewers noted the need to purchase their own toiletries and toilet paper upon arrival. A significant concern for some guests was the refund policy, with reports of no refunds being issued even for pre-paid stays impacted by unforeseen travel disruptions. Furthermore, there are recurring comments about payment surcharges for card or transfer payments, with a preference for cash, and instances of price discrepancies or changes after initial booking agreements. Guests also reported difficulties with invoice issuance, particularly on weekends. On a positive note, a laundry service is available, and it is recommended to make an advance booking and inquire about specific unit variations as they are not all identical in size or amenities.