Argosy Casino & Hotel

This hotel offers a distinctive experience, primarily characterized by its integrated casino and spacious, well-appointed rooms, making it a memorable destination. Its unique design, sometimes described as resembling a medieval castle, adds to its appeal. The hotel is particularly well-suited for gamblers seeking a comprehensive entertainment venue, couples looking for a relaxing getaway, and friends planning a fun night out. Many guests appreciate the convenience of having dining and entertainment options all in one place. However, potential visitors should be aware of the hotel's policy regarding room servicing and the varying experiences with casino payouts. To enhance your stay, it's advisable to confirm the availability of specific amenities and be prepared for a lively atmosphere.

Facilities & Amenities
The hotel features a prominent casino that garners mixed reviews, with some guests enjoying the selection of games and lively atmosphere, while others express frustration over "tight" slots and limited availability of lower-stakes table games. A notable feature is the outdoor area equipped with fire pits and a large TV, providing a pleasant space for relaxation. Guests frequently mention the novelty of robot room service delivery, which adds a modern touch. However, the Wi-Fi connectivity is often reported as inconsistent and unsecured, causing frustration for some. The hotel's ice makers are frequently out of order, and the refrigerators in rooms are sometimes found to be non-functional or lacking shelves. A significant point of contention is the spa, which many reviews confirm is permanently closed, despite being advertised, leading to disappointment. The elevators are generally appreciated for their key card access, enhancing safety, though some guests report them being dirty or experiencing issues.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests praise the rooms as clean, spotless, and comfortable, highlighting the spacious bathrooms and impressive showers. However, a significant number of reviews detail considerable issues, including pervasive dust on surfaces, light fixtures, and vents, as well as dirty carpets with crumbs and stains. Some guests reported finding unwashed sheets with questionable marks or hair in the shower drains. The overall room condition is a recurring concern, with many noting that the property is showing its age, with visible damage, rusted fixtures, and a general lack of maintenance. While the beds are often described as comfortable, some guests found them too hard or lumpy, and pillows were sometimes deemed too soft or insufficient. Noise from noisy drunks in hallways and the pervasive marijuana smell on non-smoking floors were also frequent complaints, impacting sleep quality.

Dining & Food Quality
The hotel offers several dining options, including the Red Lotus restaurant, which is praised for its good food and late-night hours, and Hops 99, noted for being budget-friendly and delicious, serving breakfast, lunch, and dinner. The Journey Steakhouse is highlighted by some as a high-quality, upscale option, though others found the meat quality disappointing. A coffee shop is available, offering appreciated items like donuts and desserts. However, a common complaint is the limited breakfast options, with many restaurants not serving it on weekdays or offering only sweets. Room service is available, often delivered by a robot, but the menu is selective, and availability is not consistent. The bar areas are generally enjoyed for their drinks and entertainment, but some guests were surprised by charges for drinks while actively gambling, and others found the drinks watered down.

Location & Accessibility
The hotel's location is described as convenient for specific purposes, such as attending a church convention or being close to certain job sites, and it offers easy access to shopping and other attractions. However, many guests find the overall area to be isolated and not ideal for walking, situated in an industrial area near the river. While parking is generally considered easy and close to the hotel, with options for both self-parking and valet, some guests noted difficulties with a long, steep ramp that is not user-friendly for those with mobility issues. Road closures in the vicinity also occasionally complicate access to the property.

Staff & Service
The staff at the hotel receives mixed feedback, with many guests praising the friendly staff at the front desk for their helpfulness, professionalism, and quick check-in process. Some guests highlighted specific instances of excellent service, where staff went above and beyond to resolve issues. However, a significant number of reviews describe negative interactions, citing rude or unhelpful front desk personnel, particularly regarding booking discrepancies or maintenance requests. Housekeeping is a major point of contention; most guests report a no daily housekeeping policy, requiring them to pick up fresh towels and amenities from the front desk, which many found inconvenient. While some found the housekeeping staff attentive, others reported rooms not being cleaned properly before check-in. Maintenance services were often criticized for being slow or ineffective in addressing room issues.

Additional Information
A frequently mentioned point of contention is the amenity fee, typically around $12-$14 per night, which covers services like Wi-Fi and bottled water. Many guests find this fee unexpected and feel it is not adequately explained at booking, leading to frustration. The hotel's no daily housekeeping policy is a significant recurring theme, requiring guests to actively request or pick up fresh towels and supplies. The spa is permanently closed, which is a major disappointment for guests who booked based on advertised amenities. There are also numerous complaints about tight slots and poor payouts in the casino, leading many gamblers to express dissatisfaction. Some guests noted ongoing construction or renovation work, which could impact the availability of certain areas or cause noise. The hotel does not provide microwaves in rooms, and there is no pool on the property, which some guests missed.