Arnor De Luxe Hotel & Spa

The hotel offers a modern and stylish retreat, distinguished by its all-inclusive concept that provides a wide array of food and beverages. Guests consistently highlight the hotel's impeccable cleanliness and the attentive, friendly staff who contribute significantly to a positive experience. The spacious and modern rooms are frequently praised for their comfort. A notable feature is the private beach accessible via a convenient shuttle, complete with its own snack bar. This hotel is particularly well-suited for families with small children due to its engaging kids' animation and water slides, and also appeals to couples seeking a relaxing getaway with excellent spa facilities. To make the most of your stay, consider utilizing the highly-rated spa services and be aware that pool water temperatures can be quite cold outside of peak summer months.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. The outdoor pools are a major draw, featuring exciting water slides that are popular with families, though many guests note the water can be quite cold, especially during cooler months. There is also a smaller indoor swimming pool. The spa is highly recommended, providing a relaxing Turkish bath and various massage treatments. For those looking to stay active, a fitness center is available, though some reviews suggest it has limited equipment. Guests appreciate the convenience of a patisserie and a pleasant terrace area. While Wi-Fi is generally accessible, some guests report it can be slow at times. Additional amenities include a game hall, a hairdresser, and a clothing store, contributing to a comprehensive on-site experience.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, with rooms described as spotless and meticulously maintained daily. The modern and spacious rooms are generally well-received, providing a comfortable environment for relaxation. Many reviews highlight the comfortable beds as a key factor for a restful night's sleep. In-room amenities include a regularly replenished mini-bar and tea/coffee making facilities. However, some aspects of room design receive mixed feedback; the bathrooms are often described as small, and issues with shower drainage leading to water leaking into the main room are occasionally reported. The open-plan design, with the sink in the main sleeping area and glass doors for the toilet and shower, is noted by some as unusual. A significant concern is the poor sound insulation, with noise from the lobby and adjacent rooms frequently disturbing guests.

Dining & Food Quality
The hotel's dining experience is largely praised for its wide variety and generous selection of food and drinks, available throughout the day. The buffet offers numerous options, with guests often highlighting the delicious pancakes and ice cream. While the overall food quality is generally rated highly, a recurring point of feedback is that dishes, particularly in the main restaurant, are often served lukewarm to cold. The hotel features a la carte restaurants, with the Italian restaurant receiving particular acclaim for its food and ambiance, though reservations are required. The private beach snack bar is a standout, offering fresh and hot meal options. Drink selections, including beer and cocktails, are generally well-regarded, though some guests note that local brands are predominantly used and cocktail consistency can vary. A few guests expressed concerns about cats roaming within the main restaurant area.

Location & Accessibility
The hotel boasts a convenient location that allows for easy exploration of the surrounding area. It is situated within a reasonable walking distance to Old Side, offering guests the opportunity to visit historical ruins, shops, and restaurants. While not directly beachfront, the hotel provides a highly efficient and frequent shuttle service to its private beach, ensuring easy access every 5-10 minutes. The beach itself is described as clean, sandy, and well-equipped with a popular snack bar offering fresh food. Some guests note that the immediate vicinity of the hotel can appear somewhat "scruffy" and is located near a busy main road, which occasionally results in noticeable car fumes. Despite being a bit far from the airport, the overall positive hotel experience is often cited as making up for the travel distance.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentive service. Guests frequently commend the welcoming reception upon arrival, the efficiency of the check-in process, and the diligent work of the housekeeping team. The spa staff are particularly highlighted for their professionalism and accommodating nature. The entertainment team is also widely appreciated for their engaging activities and positive interactions with guests, especially the children. While the majority of reviews are positive, some guests from certain nationalities noted occasional language barriers with a few staff members. A small number of reviews also expressed dissatisfaction with management's responsiveness to specific issues or their treatment of frontline staff, contrasting with the generally excellent service provided by the majority of employees.

Additional Information
Guests should be aware of several important details to enhance their stay. The all-inclusive package is comprehensive, though some guests noted that certain premium alcoholic beverages might incur additional charges after midnight. The hotel's pool towel policy provides one towel per day, which some visitors found to be insufficient for their needs. The kids' animation team is a significant highlight, offering a wide array of creative and engaging activities for children, making it an excellent choice for families. However, some facilities, such as outdoor snack bars and heated pools, may operate on a seasonal basis, potentially being closed or having reduced services outside of peak summer. A few guests reported instances of temporary power outages during adverse weather conditions, and the presence of cats roaming freely in dining areas was noted by some as a hygiene concern.