Ashland Hills Hotel & Suites

The hotel offers a distinctive mid-century modern aesthetic that many guests find appealing, creating a unique and charming atmosphere. Its spacious rooms are a consistent highlight, providing ample space for relaxation and comfort, often featuring balconies or patios. A significant draw for many travelers is the hotel's highly praised pet-friendly policy, complete with a dedicated dog park and the option for ground-floor rooms with convenient patio access, making it an ideal choice for road trippers and pet owners. Families also find the generous room sizes and on-site amenities particularly suitable for their needs. To enhance your stay, consider requesting a room away from the pool area if you prefer a quieter environment, and be aware that the breakfast offerings and policies have undergone changes under new management, so it's advisable to verify current details upon arrival.

Facilities & Amenities
Guests frequently commend the hotel's array of facilities and amenities, which contribute significantly to a pleasant stay. The outdoor pool is a popular feature, often described as clean and well-maintained, with updated furniture, though some note it may not be heated in colder months. Adjacent to the pool, the hot tub is also a guest favorite, providing a relaxing option, although it is occasionally closed for maintenance. For those seeking to maintain their fitness routine, the fitness center is well-equipped, offering a variety of cardio machines, free weights, and cable machines. The hotel also provides tennis courts, with some guests mentioning they can be used for pickleball. While free Wi-Fi is available, some guests have reported inconsistent connectivity or slow speeds. Additionally, the presence of EV chargers is appreciated by electric vehicle owners, though some have noted issues with their operation.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with guests consistently praising the upkeep of the rooms, landscaping, and pool areas. The spaciousness of the rooms, particularly the suites, is a recurring positive, often featuring a separate living area and a balcony or patio. Feedback on bed comfort is mixed; many guests find the beds comfortable, ensuring a restful night's sleep, while some describe them as too soft or hard, or note issues with lumpy pillows. Noise levels vary, with some rooms offering a quiet retreat, but others experiencing disturbances from neighboring guests, stomping, or barking dogs. Some older sections or pet-friendly rooms have been noted to have a musty smell. While bathrooms are often spacious, some feature dated yellow tile and may have issues with weak shower pressure or slow drains, and a lack of amenities like shampoo or conditioner has been mentioned. In-room amenities typically include a refrigerator, microwave, and coffee maker, though some refrigerators have been reported to freeze contents.

Dining & Food Quality
Feedback on the hotel's dining and food quality is quite varied, particularly regarding breakfast. Most guests note that the previously complimentary breakfast is now often charged and has seen a decline in quality, with limited options, cold food, and a focus on "empty carbs" and sugar, including brown bananas. However, some still find it to be a decent value, offering items like eggs, waffles, and coffee. The on-site Luna Cafe receives mixed reviews; while some guests praise its food quality and service, others report slow service, a limited menu, and higher prices, noting it operates more as a counter-service establishment rather than a full-service restaurant. The bar within the cafe is mentioned, though its offerings and hours can be inconsistent. Some guests have also experienced issues with room service availability or limited menu options.

Location & Accessibility
The hotel's location is consistently highlighted for its convenience, situated directly off Interstate 5, making it an excellent choice for road trippers and those seeking easy access to the freeway. While not within walking distance of downtown Ashland, it is typically a short nine to ten-minute drive away, providing a quieter setting compared to the bustling city center. Parking is generally described as easy, free, and convenient, with ample spaces often available close to guest rooms, though it can become tighter during special events. Guests appreciate the views of the surrounding hills, courtyard, or pool from their rooms. The hotel's position also offers proximity to other nearby restaurants and bars, providing additional dining options for guests who prefer not to venture into the downtown area.

Staff & Service
Guest experiences with staff and service are notably mixed. Many guests commend the friendly staff for their helpfulness and accommodating nature, particularly highlighting their flexibility in fulfilling room requests, such as ground-floor access for pet owners. The check-in process is often described as easy and quick. However, a significant number of reviews report instances of rude, unprofessional, or unapologetic behavior from front desk staff, especially during issues like room overbooking or key card problems. Some guests also note that staff can appear stressed or overwhelmed, leading to slower service. Housekeeping operates on an every-third-day schedule, which some guests find inconvenient, occasionally leading to a need to request basic supplies. While specific pet-friendly services like dog gift bags are appreciated, overall consistency in service quality appears to be an area of varied feedback.

Additional Information
Several important details, often related to recent changes, are worth noting for prospective guests. Many reviews mention a pet fee and a resort fee, which some guests were surprised to find added to their bill upon arrival, impacting the perceived value. A recurring theme is the impact of new ownership or management, which guests attribute to a decline in certain amenities, service consistency, and the quality of the complimentary breakfast. Some guests have also reported an unusual situation where parts of the property, particularly the back buildings, appear to house long-term tenants, creating a feel akin to an apartment complex rather than a traditional hotel. Additionally, guests should be aware of potential issues with Wi-Fi connectivity and the hotel's somewhat confusing layout, which can make navigating to rooms challenging.