Astoria Grand Hotel

The hotel is a prominent fixture in the city, often highlighted for its central location and the panoramic views available from its higher floors, making it a notable landmark. It is particularly well-suited for sightseers eager to explore the city on foot and business travelers attending conferences or meetings, given its extensive event facilities. Guests frequently commend the hotel's overall cleanliness and the comfort of its accommodations, alongside the generally attentive service provided by the staff. However, some recurring concerns include the perceived modest quality of the breakfast offerings and occasional noise from the top-floor entertainment venues. For those seeking a quiet retreat, it is advisable to request a room on a higher floor away from the entertainment areas, and to consider the hotel's convenient access to public transport for exploring further afield. This hotel is also a good fit for conference attendees due to its well-regarded event spaces.

Facilities & Amenities
The hotel offers a range of facilities catering to various guest needs. A notable feature is the casino located within the premises, providing entertainment for many. The hotel is also well-equipped for events, boasting conference facilities that are frequently praised for their sophisticated ambiance and suitability for large gatherings. Guests often enjoy the rooftop restaurant and bar, which offers impressive views and a pleasant atmosphere. While the hotel features multiple elevators, some guests have noted that they can be slow or experience long waits due to incorrect programming. Most rooms offer Wi-Fi, though some guests on higher floors reported connectivity issues. Feedback on wellness facilities is mixed, with some guests noting the absence of a swimming pool or fitness center, while others mentioned a spa that was either not working or missing.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests describe the rooms as spacious, modernly furnished, and very clean, often highlighting comfortable beds and pleasant views from higher floors. However, some reviews indicate that rooms can be outdated, with issues such as peeling wallpaper, leaking showers, or lukewarm water. Common complaints include a lack of sufficient power sockets, especially near beds, and occasional malfunctioning TVs or heating systems leading to cold rooms. A significant concern for many guests is the noise emanating from the top-floor bar or disco, with bass vibrations reportedly reaching rooms several floors below, making sleep difficult. Some guests also reported issues with bathroom cleanliness, specifically finding hairs, or experiencing unpleasant sewage smells and poorly designed showers that cause water to flood the bathroom.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives mixed reviews. Most guests find the breakfast to be adequate, with some praising its variety and taste. However, a significant number of guests express disappointment, describing the breakfast as modest in both variety and quality, with coffee often deemed poor. Common complaints include cold food items like eggs and sausages, a lack of normal bread options, and insufficient coffee machines leading to long queues during peak hours. Some guests also noted that food trays were often left empty for extended periods, and tables were not promptly cleaned. While the rooftop restaurant is generally well-regarded for its atmosphere and cuisine, the overall food quality at breakfast is a recurring point of concern for many visitors.

Location & Accessibility
The hotel's central location is consistently praised as one of its strongest assets, placing guests within easy walking distance of numerous city attractions, restaurants, and shopping areas. Its proximity to the city center makes it highly convenient for exploring. While the area is generally well-regarded, some guests have noted that certain desirable restaurants might be a longer walk away. Parking is available on-site, which is a significant convenience for many travelers, though it is not free and some guests found it to be expensive. There were also recurring comments about the parking management being poorly organized, leading to issues like blocked cars or confusion upon arrival. Despite these minor inconveniences, the hotel's accessibility to key areas remains a major draw.

Staff & Service
Feedback on the hotel's staff and service is notably varied. Many guests commend the staff for being professional, welcoming, friendly, and helpful, often highlighting their attentiveness and willingness to assist with requests. The check-in process is generally described as quick and efficient. However, a considerable number of reviews report negative experiences, citing instances of unfriendly or rude staff, particularly at the reception desk. Some guests encountered a language barrier, with staff reportedly unwilling or unable to communicate effectively in English. There were also complaints about a lack of responsiveness to room issues, such as broken fixtures, and a perceived lack of care regarding guest concerns, including issues with parking or room cleaning requests.

Additional Information
The hotel's current state of renovation is a point of mixed feedback among guests. While some reviews describe the hotel as newly renovated with modern facilities and a clean, elegant design, others perceive it as old and outdated, suggesting minimal effort has been made to update its appearance. This discrepancy might indicate ongoing renovations or varying standards across different sections of the hotel, leading to inconsistent guest experiences. Another recurring observation is the presence of a casino within the hotel, which some guests found appealing for entertainment and convenience, while others considered its atmosphere to be out of taste or noted a pervasive smoke smell in the lobby area due to its presence. The hotel is also frequently used for conferences and events, with many attendees praising the suitability and organization of the event spaces, making it a popular venue for business gatherings.