Astro Inn Hotel Express

This hotel offers a practical and comfortable stay, often highlighted for its unique integration with a bus terminal, which provides direct access for travelers. Guests consistently praise the hotel's cleanliness, the overall comfort of the rooms, and the generally attentive service from the staff. While many appreciate the convenience of its location, some note the potential for noise from the terminal and adjacent rooms. The hotel is particularly well-suited for business travelers and those on short trips seeking good value. To enhance your experience, consider requesting a room away from the terminal side for a quieter stay, and be prepared for the specific setup of the complimentary breakfast.

Facilities & Amenities
The hotel features generally new and clean facilities, contributing to a comfortable stay. Guests appreciate the presence of elevators for easy access to rooms. Each room is equipped with air conditioning, though some guests reported issues with units leaking or not cooling effectively. Wi-Fi is available and often described as fast, with Smart TVs offering various apps for entertainment. Rooms also include practical amenities such as a hair dryer and a safe box. While the hotel provides essential comforts, specific recreational facilities like a pool or fitness center are not commonly mentioned in guest feedback.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as very tidy and well-maintained. The room condition is generally positive, with many finding the accommodations comfortable and aesthetically pleasing. However, feedback on bed comfort is mixed; while some guests found the beds very comfortable, others described them as too firm or hard, and pillows were occasionally noted as too thick or small. A significant recurring issue is noise levels, with many guests reporting disturbances from the bus terminal, hallway activity, and adjacent rooms due to insufficient sound insulation. The bathroom experience is also varied, with praise for good water pressure but frequent complaints about the difficulty in regulating shower water temperature, leading to inconsistent hot water and water waste. Towels are often described as thin, small, or showing signs of wear.

Dining & Food Quality
The hotel offers a complimentary breakfast, typically consisting of simple options like chilaquiles, eggs with ham, beans, tortillas, juice, and coffee. While some guests find the food tasty, many describe it as basic or lacking variety. The primary concern regarding breakfast is its location, which is within the bus terminal's waiting area or a small cafeteria, often perceived as uncomfortable, crowded, and lacking a pleasant atmosphere. Service during breakfast can be slow or inattentive, though some guests appreciate the option for room delivery. Beyond breakfast, the hotel generally lacks a dedicated on-site restaurant for lunch or dinner, limiting dining options within the premises.

Location & Accessibility
The hotel's central location is highly appreciated by guests, offering easy access to various amenities and attractions. It is conveniently situated near a bus terminal, which some guests find practical for travel, while others note the potential for associated noise. The hotel is also close to shops and other businesses, making it suitable for both leisure and business travelers. Some guests mention the presence of a taxi stand right outside the hotel, providing convenient and safe transportation. While the location is generally praised for its accessibility, a few guests mention potential traffic when arriving at the hotel. Parking is available, with some reviews noting it is private, though one guest mentioned limited spaces and the possibility of being directed to an unpaved area within the terminal.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, attentiveness, and helpfulness. Many guests highlight the excellent service provided by the entire team, from reception to housekeeping. The check-in process is often described as quick and efficient. Guests appreciate the staff's willingness to assist with requests, such as providing extra towels or offering to deliver breakfast to the room. While most interactions are positive, a few isolated comments mention a less welcoming attitude from some reception staff or slow service during breakfast. Overall, the dedication of the staff to ensuring a comfortable and pleasant stay is a recurring theme in guest feedback.

Additional Information
Guests should be aware that the hotel is uniquely integrated with a bus terminal, which can be a double-edged sword, offering convenience for travel but also contributing to noise from buses and terminal activity, especially for rooms on lower floors. The hotel does not have a traditional on-site restaurant for lunch or dinner, with dining options primarily limited to the included breakfast served in the terminal's cafeteria area. While the hotel generally provides umbrellas in rooms, some guests noted issues with air conditioning units leaking or not cooling effectively. It's advisable to check the functionality of in-room amenities upon arrival.