ATLANTIC Hotel Heidelberg

The hotel offers a modern and stylish urban experience, distinguished by its rooftop bar and restaurant which provide magnificent panoramic views over the city. Its prime location directly adjacent to the main train station makes it exceptionally convenient for business travelers attending events at the nearby conference center, as well as for sightseers looking to explore the city with easy access to public transport. Guests consistently highlight the hotel's newness, immaculate cleanliness, and the overall comfort of its well-designed rooms. For families, the hotel's spacious accommodations and connectivity are a significant advantage. To enhance your stay, consider utilizing the efficient public transport system for quick trips to the Old Town, and be aware that while the hotel offers parking, a public garage nearby might present a more economical option.

Facilities & Amenities
The hotel boasts a range of modern facilities designed for guest comfort and well-being. A highly praised, well-equipped fitness center is available, complemented by a clean and functional sauna and steam room, which guests appreciate for relaxation after a busy day. While some guests initially expected a swimming pool, its absence did not detract from their overall satisfaction with the wellness offerings. The hotel provides free Wi-Fi throughout, ensuring connectivity. Rooms are equipped with a small fridge and a coffee maker, adding to convenience. Guests also note the presence of ice machines and vending machines. During peak times, some guests experienced brief elevator waiting times, but generally, the system is efficient. A unique feature mentioned is a dedicated cigar smoking room on the top floor.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms as spotless and well-maintained. The rooms are modern, stylishly furnished, and generally spacious, offering a comfortable stay. Beds are frequently praised for their comfort and good mattresses, though a few guests found them too soft or noted that pushed-together twin beds could separate. The bathrooms are well-appointed, often featuring large rain showers, and some suites include a separate toilet and a bathtub. While windows are generally well-insulated, some rooms facing the train station can experience noise if windows are open. A recurring comment concerns the air conditioning, with some guests finding rooms too warm and unable to adjust the temperature sufficiently, necessitating open windows which then introduced external noise. Smart TVs with streaming capabilities are a welcome amenity.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives widespread acclaim. Served on the top floor, the breakfast offers a magnificent view and is described as varied, extensive, and delicious, featuring freshly made omelets and a wide selection of high-quality options. Most guests found the breakfast to be a highlight of their stay. The rooftop restaurant and bar are also highly praised for their stunning views, appealing atmosphere, and quality offerings, making them popular spots for evening meals and cocktails. While the food quality is generally excellent, some guests noted that the restaurant's capacity could be undersized during busy periods, leading to difficulties securing a table. The bar is known for its excellent cocktails and lively ambiance, sometimes featuring a DJ.

Location & Accessibility
The hotel's location is a significant advantage, situated directly adjacent to the main train station. This provides extremely convenient access for guests arriving by rail and offers excellent public transport connections, including buses and trams, for reaching the city's attractions. The Old Town is easily accessible via a short tram ride or a pleasant 20 to 30-minute walk. While the immediate area around the hotel is modern and functional, some guests found it less charming than the historic city center. Parking is available in a secure basement garage beneath the hotel, which is convenient, though some guests noted that a nearby public garage offers a slightly more economical rate for extended stays. The hotel's proximity to the conference center also makes it an ideal choice for attendees.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and professional demeanor. Guests frequently highlight the attentive service provided across all departments, from the reception to the restaurant and housekeeping teams. The check-in process is often described as quick and efficient. While the vast majority of feedback is positive, a few isolated comments mentioned instances of staff being less focused on guest needs or appearing somewhat unapproachable. Housekeeping is largely effective, ensuring rooms are clean, though some guests reported minor inconsistencies, such as forgotten items not being found or rooms not being serviced daily during multi-day stays. Overall, the staff's commitment to providing a positive guest experience is a recurring theme.

Additional Information
The hotel, being a relatively new establishment, generally presents a very modern and well-maintained appearance. Guests appreciate the pet-friendly policy, allowing them to bring their dogs, though a specific fee may apply. Some guests noted that despite the hotel's newness, there is a current lack of electric vehicle charging points in the parking garage, which could be a consideration for EV owners. The hotel offers thoughtfully designed accessible rooms for guests with mobility needs, which are highly praised for their functionality and comfort. A few guests mentioned a "destination fee" or similar charge, which some felt was not clearly explained upon booking. Some reviews also indicated that forgotten personal items were not always successfully retrieved after checkout.