Avid Hotel Lancaster By Ihg

This hotel is a modern and clean property, frequently praised for its friendly staff and comfortable accommodations. Its convenient location near local attractions and shopping makes it a popular choice for families visiting nearby amusement parks and travelers exploring the area. Guests consistently highlight the hotel's overall cleanliness and the welcoming atmosphere created by the team. To ensure a pleasant stay, consider requesting a room away from the main road if you are sensitive to noise, and take advantage of the complimentary breakfast to start your day.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience. A notable feature is the indoor pool, which is often described as clean and a good size, though some guests found the water to be cold despite being advertised as heated. A fitness center is available, generally well-equipped with various options, though a few reviews mentioned it being a bit worn or lacking specific items like dumbbells. For electric vehicle owners, complimentary charging stations on-site are a significant and surprising plus. Guests also appreciate the availability of free Wi-Fi throughout the property, ensuring connectivity. The lobby provides a 24/7 beverage station with fresh ground coffee, tea, and hot chocolate, which is a highly valued amenity. Some rooms offer beautiful views of the surrounding farmland, adding to the appeal.

Cleanliness & Room Comfort
The hotel rooms and common areas are consistently praised for being very clean and having a brand new feel. Guests frequently mention the comfortable beds and pillows, contributing to a restful night's sleep. The showers are generally well-regarded for good pressure and modern design, with Dove brand toiletries provided in dispensers. Rooms are described as Scandinavian/minimalist in style, compact yet efficient, featuring well-lit spaces and a refrigerator. However, some guests noted the rooms are small and sparsely furnished, lacking traditional dressers or closet space, requiring guests to live out of suitcases, though many appreciate the numerous hooks and open shelving. Noise can be an issue, particularly from road traffic and sounds from adjacent rooms due to thin walls or lack of carpeting. Some negative reviews cited issues with dirty bathrooms, stained comforters, or hairs on bedding upon arrival, though these appear to be isolated incidents.

Dining & Food Quality
The complimentary breakfast at the hotel receives overwhelmingly positive feedback, often described as "very good" and "better than most included breakfasts." Guests appreciate the variety of options, including hot items like eggs, bacon, and breakfast sandwiches, alongside cold selections such as pastries, fruit, yogurt, and bagels. The coffee is frequently highlighted as excellent, with a 24/7 self-serve station in the lobby. While most find the breakfast satisfying, some guests desired more options like pancakes or waffles, and a few noted that hot food items could sometimes be cold or that the quality of certain items, like eggs, was not always consistent. The breakfast area is generally clean and spacious, with staff working diligently to keep items stocked, even during busy periods.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests conveniently close to numerous attractions, shopping centers, and dining options. It is within easy reach of popular destinations like Dutch Wonderland, Tanger Outlets, and the Sight & Sound Theater, making it ideal for both leisure and family trips. The property is situated near a main highway, offering easy access for travelers. While this proximity provides convenience, some guests reported considerable road noise from truck traffic, especially in rooms facing the highway. The hotel offers ample parking, which is a consistent positive. Some reviews mention the surrounding area having a mix of commercial establishments and farmland, with occasional odors from nearby farms.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the welcoming demeanor of the front desk team, noting their efficiency during check-in and their willingness to assist with requests. Many reviews commend specific staff members for going "above and beyond" to ensure a pleasant stay, creating a sense of being "treated like family." The breakfast staff is particularly noted for their attentiveness and dedication to keeping the dining area clean and well-stocked. While the vast majority of feedback is positive, a few isolated comments mentioned instances of less friendly interactions or issues with housekeeping responsiveness, such as rooms not being serviced or initial cleanliness concerns. Overall, the service is a strong point for the hotel.

Additional Information
The hotel maintains quiet hours, which are generally appreciated by guests seeking a peaceful stay, though some noted challenges with enforcement, particularly regarding unsupervised children. The property is notably pet-friendly, a feature highly valued by guests traveling with animals, with some reviews specifically mentioning the availability of suitable walking areas nearby. The hotel offers complimentary water bottles in the lobby, a thoughtful touch. Guests should be aware that while the hotel is modern and efficient, some rooms may lack microwaves, and there is no on-site laundry facility for guests. The hotel also provides swim vests for children at the pool, enhancing safety for younger guests.