Avid Hotel Milwaukee West - Waukesha By Ihg

This hotel consistently impresses guests with its exceptional cleanliness and modern design, offering a fresh and comfortable stay. Its sleek, contemporary vibe and well-maintained property make it a standout choice for various travelers. Business travelers appreciate the efficient amenities and quiet environment, while budget-conscious travelers find it offers great value without compromising on quality. Couples enjoy the comfortable and restful atmosphere, and families find the clean, well-designed rooms suitable for their needs. Many guests highlight the hotel's commitment to maintaining a spotless environment, often describing it as one of the cleanest hotels they have ever experienced. To enhance your stay, consider utilizing the convenient 24-hour coffee station, and if noise is a concern, be aware that some rooms may experience sound transfer from neighbors due to thin walls.

Facilities & Amenities
Guests frequently commend the hotel's well-appointed facilities and amenities, designed for convenience and comfort. The fitness center is a popular feature, described as well-equipped with a good mix of equipment for a satisfying workout. A significant highlight is the 24-hour coffee and hot water station in the lobby, offering fresh-ground coffee that many guests praise as the best they've had at a hotel. Rooms are equipped with large TVs and effective blackout shades, ensuring a restful environment. While some rooms include a mini-fridge, guests note the absence of in-room microwaves and coffee makers. The hotel also provides free Wi-Fi for connectivity and a convenient water bottle filling station. For environmentally conscious travelers, a free EV charger is available, adding to the hotel's modern appeal. The lobby itself is often described as sleek and inviting, providing a pleasant gathering area.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its exceptional cleanliness, with many guests remarking on the spotless condition of both rooms and common areas, often noting the absence of carpet for a fresher feel. The comfortable beds are a recurring highlight, ensuring a restful night's sleep, complemented by effective blackout shades that block out light. While many appreciate the modern aesthetic and the inclusion of Dove hygiene products in the spacious bathrooms, some guests have reported issues such as shower leaks or the motion-sensor light turning off unexpectedly. Feedback on room size is mixed, with some finding them compact or tiny, while others describe them as adequately spacious. Similarly, noise levels can vary; most guests find the hotel quiet, though some have experienced sound transfer from neighboring rooms due to thin walls. Pillow comfort also receives varied comments, with some finding them excellent and others wishing for more support.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, frequently described as good, awesome, and even excellent. Most guests appreciate the variety of options available, including hot items like breakfast sandwiches and egg dishes, alongside cereals, bagels, and fresh fruit. The coffee quality from the 24-hour station is consistently praised as a standout feature. While the breakfast is often highlighted for its convenience and satisfying nature, some guests note that the grab-and-go options can be limited or that specific hot items, like the breakfast sandwiches, are just "okay." A few guests expressed a desire for more traditional hot breakfast choices, such as waffles or pancakes, and occasionally, items run out if not replenished quickly. Despite these minor points, the breakfast generally receives positive feedback for its convenience and ability to start the day well.

Location & Accessibility
The hotel's convenient location is a major advantage, placing guests within easy reach of numerous amenities. It is frequently praised for its proximity to dining and shopping options, with many restaurants and stores within walking distance or a short drive. Guests appreciate its easy access to major highways, making it ideal for those traveling to or from the Milwaukee area, including the airport and local attractions like the Waukesha Exposé Center. The hotel offers ample parking, described as safe, well-lit, and convenient for guests, even those with trailers. While the hotel generally caters well to all guests, some feedback regarding accessible rooms and overall accessibility for disabled guests has been mixed, with specific concerns about snow removal impacting entry and the layout of some accessible showers. Overall, the location is highly regarded for its practicality and surrounding conveniences.

Staff & Service
The hotel is widely commended for its friendly and helpful staff, with numerous guests highlighting their professionalism, attentiveness, and willingness to assist. Many reviews praise the efficient check-in/out process, often described as quick and smooth. Guests frequently mention positive interactions with front desk personnel, who are seen as welcoming and accommodating. The attentive service extends to the breakfast area, where staff are noted for ensuring items are well-stocked and for their cheerful demeanor. While the majority of experiences are overwhelmingly positive, some guests have reported isolated negative incidents, such as issues with guest relations regarding specific policies or perceived unhelpfulness in unique situations. A few isolated comments also mentioned inconsistencies with housekeeping service, such as missed room servicing or unexpected disturbances. Despite these few exceptions, the overall sentiment is that the staff significantly contributes to a positive stay.

Additional Information
For guests seeking specific amenities or policies, the hotel offers several notable features. It maintains a pet-friendly policy, which is appreciated by many traveling with animals, though some guests noted challenges finding suitable outdoor areas nearby. The hotel operates a cash-free policy, which some guests found inconvenient. Travelers should also be aware of an early departure fee, which may apply if changes are not made 24 hours in advance. Loyal guests often benefit from IHG One Rewards benefits, enhancing their stay. A unique aspect is the hotel's no pool option, which some guests surprisingly prefer, appreciating the absence of associated noise and wet common areas. The hotel also provides Dove hygiene products in rooms, a detail many guests enjoy. Additionally, a green housekeeping option allows guests to opt out of daily room servicing, earning them extra points and supporting sustainability.