B&B HOTEL Lille Roubaix Campus Gare

This hotel offers a highly convenient urban stay, primarily distinguished by its direct access to the train station and metro, making it an ideal choice for sightseers exploring the city and its surroundings, as well as business travelers seeking easy transit. Guests consistently highlight the hotel's exceptional value, overall cleanliness, and the remarkably welcoming and helpful staff. The comfortable accommodations are frequently praised, contributing to a restful experience. For budget-conscious travelers, couples, and families, the hotel provides a practical and pleasant base, with some rooms noted for their spaciousness. To ensure a tranquil stay, it is advisable to request a room away from the street side, and be mindful of the limited on-site parking options.

Facilities & Amenities
The hotel provides several practical facilities that enhance the guest experience. A convenient self-check-in system is available, allowing for flexible arrivals, though some guests occasionally require assistance from staff. For quick refreshments, vending machines are on-site, and a supermarket is directly attached to the hotel, offering easy access to snacks and essentials. While there is no dedicated fitness center or swimming pool, the hotel ensures guests can stay connected with Wi-Fi access, though a few visitors reported difficulties connecting. The overall design is functional, focusing on essential comforts and accessibility for a straightforward stay.

Cleanliness & Room Comfort
Guests generally commend the hotel's commitment to cleanliness, describing rooms as spotless and well-maintained. The beds receive mixed feedback; many guests found them very comfortable, ensuring a good night's sleep, while some noted them as either too firm or too soft. Pillows are frequently mentioned as being too flat or small. Room amenities are basic, with no kettles or hairdryers typically found in the rooms, though hairdryers can be requested from reception. Noise levels vary; some rooms are reported as quiet, but others, particularly those facing the street, can experience street noise or sounds from the train station due to less effective window insulation. Some isolated comments mentioned minor issues like a lingering smell in the bathroom or slow drainage in the shower.

Dining & Food Quality
The hotel's breakfast service is a consistent highlight for many guests, often described as offering excellent value for money. The buffet provides a good variety of quality products, including different types of bread, pastries, and hot options like scrambled eggs and bacon, which are appreciated. The coffee is also frequently praised. While the selection is generally considered copious, a few guests noted that choices, particularly fresh fruit, could be limited, and items might run out if arriving later in the breakfast service. The breakfast area itself is described as pleasant, contributing to a positive start to the day.

Location & Accessibility
The hotel boasts an exceptional central location, positioned directly opposite the train station and the metro station, providing unparalleled access to public transportation. This makes it incredibly convenient for exploring the city of Lille and other nearby attractions, including the Piscine Museum, which is within easy walking distance. While the immediate surrounding area near the station can be perceived as less appealing by some guests, the hotel itself is considered safe and secure. Parking is a notable challenge, as the hotel does not offer a private lot. Guests typically rely on street parking, which can be difficult to find and is often paid, or utilize the paid parking facilities at the nearby train station.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, with guests frequently describing them as exceptionally friendly, welcoming, helpful, and professional. Many reviews highlight their attentiveness and willingness to go above and beyond to assist guests, whether it's providing local recommendations, helping with luggage, or resolving issues with the self-check-in system. The check-in process is generally smooth, and the staff's accommodating nature, including their pet-friendly service and willingness to store luggage, greatly contributes to a positive guest experience. While a few isolated comments mentioned specific staff members being perceived as overly familiar or disagreeable, the vast majority of feedback praises the team's excellent customer service.

Additional Information
Guests should be aware that while the hotel offers a convenient self-check-in system, occasional technical issues may require staff assistance, particularly during late arrivals. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals. Some guests have noted concerns regarding the hotel's reservation practices, specifically mentioning a surtaxed phone number for bookings and a dynamic pricing structure that can lead to unexpected cost increases for extended stays, which some found to be unjustified. Despite these points, the hotel's focus on essential services and its prime location remain key advantages for many visitors.