B&B HOTEL Lisboa Aeroporto

This hotel is a practical choice for transit travelers and business travelers seeking a convenient stopover, primarily due to its close proximity to the airport and focus on providing a clean, functional environment. Its signature feature is the provision of 24/7 complimentary coffee and tea in the lobby, a much-appreciated amenity for guests with varying schedules. The hotel is consistently praised for its cleanliness and the generally helpful staff, though some aspects of service receive mixed feedback. While the breakfast is often highlighted as a positive, room comfort, particularly regarding air conditioning and noise levels, can be inconsistent. For a more restful stay, guests are advised to request an interior room to minimize external noise and be aware of the hotel's central climate control system.

Facilities & Amenities
Guests frequently appreciate the convenience of the hotel's 24/7 reception and the availability of complimentary coffee, tea, and juice in the large lobby area, which also features tables for guests to use. The hotel offers free Wi-Fi throughout, ensuring connectivity. While some guests found the rooms to be basic, many appreciated the presence of a small fridge and a flat screen TV with Chromecast. Upon request, iron boards, irons, and extra pillows are available, adding to guest convenience. However, some visitors noted a lack of baggage trolleys and found that basic in-room amenities like kettles, minibars, or even cups and glasses were not consistently provided.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms as sparkling clean, spotless, and well-maintained. Rooms often feature wood or laminate flooring, which is preferred by some over carpeting. Most guests found the beds comfortable and the showers good, with updated bathrooms. However, feedback on room comfort is mixed. Some rooms are described as small or basic, lacking artwork or sufficient decoration. A recurring concern is the air conditioning, which often functions only for heating, leading to hot rooms and the need to open windows, which then exposes guests to significant noise from the adjacent highway or corridor. Other issues include thin or smelly pillows, stale smells, and deadbolts not working, raising security concerns regarding room access.

Dining & Food Quality
The hotel's breakfast is a notable highlight for many guests, often described as excellent with a good selection and variety of food options, including freshly squeezed orange juice from a dedicated machine. Guests appreciate the availability of items like bread, yogurt, fruit, eggs, bacon, croissants, and pastéis de nata. However, breakfast is typically an additional cost and some guests found the breakfast area to be very busy, leading to difficulties finding seats or cutlery. There were also occasional comments about food being cold or certain items, like eggs or bacon, not being refilled promptly. Some guests noted the bread could be hard or old, and a few experienced digestive issues after eating.

Location & Accessibility
The hotel's central location near the airport is its primary advantage, making it an ideal choice for those with early flights or layovers. Guests report quick and easy Uber or taxi rides to and from the airport, typically taking 5-10 minutes. A significant convenience is the Lidl supermarket located directly across the road, providing easy access to groceries and snacks. The hotel is also close to other amenities like Continente and KFC, and car rental places. However, the immediate surrounding area is often described as not very walkable or unattractive, with an abandoned building view from some rooms. It is also considered far from the city center and metro station, making it less suitable for general tourism without relying on taxis or buses.

Staff & Service
The staff at the hotel generally receives positive feedback for their friendliness, helpfulness, and attentiveness. Guests frequently praise the quick check-in and check-out process and the 24/7 reception availability. Many reviewers highlight the staff's willingness to accommodate requests, such as changing rooms due to noise or AC issues, and their professionalism in handling various situations. The housekeeping staff is also commended for maintaining clean rooms. However, some guests experienced less positive interactions, describing certain staff members as unpleasant or unprofessional. A significant recurring issue is the hotel's overbooking, which has led to guests with confirmed reservations being turned away, causing considerable frustration and inconvenience.

Additional Information
The hotel maintains a pet-friendly policy, welcoming animals with specific amenities like treat bags for cats, though some guests noted challenges with finding suitable outdoor areas for pets and occasional noise from barking dogs. A notable and recurring issue is the hotel's overbooking practice, where rooms are sometimes given away despite prior reservations, leading to significant inconvenience for arriving guests. The hotel's climate control system is centrally managed, meaning that during cooler months, the air conditioning may only function for heating, resulting in hot room temperatures that cannot be adjusted by guests. While parking is available, it can be limited, and some guests found it difficult to access their vehicles directly from the hotel without going outside.