B&B HOTEL Passau-Süd

The hotel is widely recognized for its excellent breakfast buffet, which consistently receives high praise for its variety and quality, making it a memorable feature for many guests. While the establishment generally presents a dated appearance with furnishings that show their age, it is often described as functional and suitable for its purpose, particularly for those on a short stopover. Guest feedback on cleanliness is notably mixed, with some finding rooms spotless while others report significant issues. This hotel is particularly well-suited for transit travelers seeking a convenient overnight stop and budget-conscious travelers who prioritize value over modern amenities, though opinions on its actual value vary. For couples and families looking for a simple base, it can serve the purpose. To enhance your stay, consider requesting a room away from the main road to minimize traffic noise, and be prepared for the hotel's older aesthetic.

Facilities & Amenities
Most guests note the absence of air conditioning in rooms, which can lead to uncomfortable heat, especially during warmer periods, often necessitating open windows and thus exposing guests to external noise. There is inconsistent feedback regarding tea/coffee facilities in rooms, with some guests reporting their presence and others expressing disappointment at their lack. The hotel does not feature a dedicated bar or a cozy common area for guests to relax in the evenings. Some rooms are also reported to lack a fridge, which can be inconvenient for storing beverages or snacks. While Wi-Fi is available, its performance receives mixed reviews, with some finding it stable and fast, while others experience connectivity issues. Guests with a kitchenette in their room should be aware that utensils and crockery are not provided by default and require a refundable deposit to obtain.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly polarized among guests. While some reviews commend the rooms for being clean and tidy, a significant number express strong dissatisfaction, citing issues such as stained carpets, dusty surfaces, and even hair or mold in bathrooms. The overall dated room decor and worn-out furnishings are frequently mentioned, with specific complaints about cracked sinks, broken shower doors, and rusted fixtures, indicating a need for renovation. Opinions on bed comfort vary, with some finding them comfortable for a good night's sleep, while others describe mattresses as hard and uncomfortable. A major recurring concern is the high noise levels from the adjacent busy road, making it difficult to sleep with windows open, as rooms often lack effective soundproofing. Additionally, some guests note the absence of basic amenities like toiletries and washcloths.

Dining & Food Quality
The breakfast buffet consistently receives overwhelmingly positive feedback from guests, standing out as a highlight of their stay. Reviewers frequently praise its rich variety, delicious offerings, and the fact that it leaves no wish unfulfilled, often comparing it favorably to higher-rated establishments. The selection typically includes a range of options such as good quality coffee, juices, scrambled eggs, bacon, and various breads and pastries. However, the hotel does not offer an on-site dinner restaurant or a dedicated bar for evening relaxation. Guests looking for dinner options are advised to explore nearby fast-food chains or other local eateries, as the hotel does not provide evening meals. The staff in the breakfast area are frequently commended for their friendliness and efficiency in keeping the buffet well-stocked.

Location & Accessibility
The hotel's location is generally described as being slightly outside the immediate city center, yet it offers good accessibility for travelers. While a walking distance of approximately 20 to 30 minutes is noted to reach the main attractions, many guests appreciate the convenience of nearby bus connections that provide quick access to the city center. For those traveling by car, parking options include an underground garage, though some guests advise caution due to metal ramps, as well as paid and limited free street parking nearby. The surrounding area provides practical amenities such as a large supermarket and several fast-food restaurants, catering to immediate needs. Despite being situated near a busy road, which can contribute to noise, its overall position is considered functional for a short stay or transit.

Staff & Service
Guest experiences with staff and service are quite varied. While many reviews highlight the friendliness and helpfulness of the staff, particularly those working in the breakfast area, some guests report negative encounters at the reception. There are instances of staff being perceived as unmotivated, inattentive, or even unfriendly, leading to frustrating check-in processes or a lack of assistance with inquiries. Some guests also experienced issues with luggage storage after check-out, indicating inconsistencies in policy or communication among staff members. Furthermore, complaints regarding housekeeping include reports of rooms not being cleaned adequately or issues not being addressed after being reported to the front desk. Despite these mixed reviews, many guests still commend the efforts of individual staff members who strive to provide good service.

Additional Information
A recurring theme across reviews is the hotel's dated appearance, with many guests noting that the property and its furnishings are significantly older and could benefit from a comprehensive renovation. The perception of value for money is highly debated; while some guests find the pricing reasonable for a basic stay, a considerable number feel it is overpriced given the condition and amenities. Guests booking rooms with a kitchenette should be aware of the hotel's policy requiring a deposit for kitchen utensils, as these are not automatically provided. There are also mentions of smoking in rooms or on terraces, which can lead to unpleasant odors for subsequent guests. Overall, the hotel is often seen as a functional option for short stays, particularly for those on transit, but expectations regarding modern comforts should be tempered.