Backstage Boutique SPA Hotel

This hotel offers a truly unique and memorable experience, distinguished by its artistic and bespoke design that blends modern aesthetics with a cozy atmosphere. Its signature feature is an exceptional spa area, providing a perfect retreat after a day of exploring. Guests consistently highlight the hotel's unbeatable central location, making it ideal for sightseers and skiers who appreciate easy access to attractions and lifts. The warm and attentive staff receive high praise for their genuine hospitality, complementing the delicious and varied breakfast offerings. The distinctive room designs, while sometimes quirky, contribute to a special charm. This hotel is a great fit for couples seeking a romantic and luxurious getaway, and families who can enjoy the unique room layouts and entertainment options. For an enhanced experience, consider requesting a room on a higher floor for stunning views, and plan a longer stay to fully indulge in the extensive spa facilities.

Facilities & Amenities
The hotel boasts an exceptional spa area, frequently praised as a highlight of the stay, offering a peaceful retreat with an authentic Gemmi-inspired design. Guests can indulge in a variety of facilities including a hot tub, sauna, steam room, and heated loungers, with some areas providing amazing views. Many appreciate the unique flotation cabin and the overall relaxing ambiance. However, some guests note that the spa hours (typically 3 PM - 9 PM) can feel limited, especially for those on shorter stays, and massages are restrictive with only one spot available at a time, which is not ideal for couples. Beyond the spa, the hotel offers diverse entertainment options including a night club with live music, an art gallery, and a full-scale cinema in the basement, providing unique leisure activities. A convenient ski room with lockers is also available for guests.

Cleanliness & Room Comfort
Rooms are generally described as comfortable and clean, featuring a unique artistic design that creates a cozy ambiance. Many guests appreciate the spacious balconies offering great views, including the Matterhorn. Bed comfort receives mixed reviews; while some praise the comfortable beds with soft sheets, others found the mattresses too firm or bed pads thin. In-room amenities like a complimentary mini bar stocked daily with snacks and beverages, along with tea and coffee facilities, are highly valued. However, bathroom layouts are often discussed due to their unconventional design, with some noting a lack of privacy from see-through showers or open bathtubs, and others finding them compact or awkwardly designed. Noise can be an issue, with some rooms experiencing disturbing sounds from the night club or general corridor noise due to thin walls. Additionally, the air conditioning is occasionally reported as ineffective, leading to overheated rooms.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, described as outstanding with a wide variety of fresh options to suit every taste. Guests appreciate the delicious spread, which includes an excellent range of both hot and cold items, often highlighting the freshly squeezed orange juice and the overall high quality of the food. The breakfast experience is further enhanced by a great view from the dining area. Beyond breakfast, the hotel's restaurants are noted for offering incredible food, with each dish crafted with care and creativity, providing a high-standard dining experience. The bar is also a popular spot, described as cool and offering amazing cocktails prepared by skilled baristas, contributing to a vibrant atmosphere. While the restaurant may occasionally be closed during off-season periods, the overall food quality and dining options are a significant draw for guests.

Location & Accessibility
The hotel boasts an unbeatable central location, placing guests right in the heart of the town with everything just a short walk away. It is conveniently situated just a few minutes' walk from the train station, making arrivals and departures easy, even with luggage. Guests appreciate its proximity to shops, restaurants, and various attractions, as well as being within a 7-10 minute walk to the ski lifts, providing excellent accessibility for winter sports enthusiasts. Despite its central position, the hotel is often described as being in a quiet corner, offering a peaceful retreat. Many rooms provide stunning views, with numerous guests highlighting the breathtaking sight of the Matterhorn directly from their balconies or windows, enhancing the overall experience of staying in the area. The hotel also offers a shuttle service to the station, adding to guest convenience.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional service and genuine hospitality. Guests frequently describe them as warm, attentive, friendly, and incredibly helpful, often going above and beyond to ensure a pleasant stay. Their professionalism and willingness to assist with various requests, from providing information about the ski resort and local dining to arranging transportation, are highly appreciated. The check-in process is noted for being efficient, contributing to a smooth start to the stay. Specific mentions include the attentive service during breakfast and the overall positive interactions with all team members. The hotel's pet-friendly service is also a significant plus for guests traveling with their furry companions, making their journey much easier. Overall, the staff's dedication to making guests feel welcome and valued is a recurring theme, significantly enhancing the guest experience.

Additional Information
Guests should be aware of a few unique aspects that enhance or impact their stay. The hotel embraces a dog-friendly policy, making it convenient for those traveling with pets. Its distinctive artistic style extends throughout the property, featuring numerous sculptures and drawings that add to its unique charm and provide visual amusement. While the spa facilities are highly praised, their limited operating hours (typically 3 PM - 9 PM) mean guests on shorter stays might find it challenging to fully utilize them, and massages are restrictive in availability. Some guests noted minor issues with room automation not always being intuitive or fully functional, and the lighting can be overly complex. A unique policy mentioned is a charge for unreturned room cards. Additionally, some rooms may lack English-speaking TV channels, and there were isolated reports of a gasoline smell when windows were open.