Bally's Twin River Lincoln Casino & Hotel

This hotel is a popular destination, particularly for those seeking casino entertainment and live events, offering a vibrant atmosphere that appeals to gamblers and event-goers. Guests frequently highlight the cleanliness of the rooms and the comfortable beds, contributing to a pleasant stay. While the staff generally receives mixed feedback, many appreciate their efforts to be helpful. The hotel's direct connection to the casino is a significant draw, though the pervasive smell of cigarette smoke from the gaming areas is a recurring concern for many. For couples and friends looking for a lively getaway, or business travelers seeking convenience, the hotel provides a suitable base. To enhance your experience, it is advisable to confirm the operational status of all facilities, as some amenities may be unexpectedly closed, and be prepared for the distinct casino environment.

Facilities & Amenities
The hotel offers a range of facilities, including a gym that many guests find decent and well-maintained. A pool is available, though reviews indicate it is frequently closed or can become very crowded and noisy when open, leading to disappointment for some. There is also a spa attached to the hotel, which guests can utilize for relaxation and rejuvenation. Convenience is enhanced by the presence of ice machines, though some guests note their limited availability, often only on the first floor. While the hotel provides basic amenities, some guests express a desire for more comprehensive offerings, such as in-room microwaves, which are not typically provided.

Cleanliness & Room Comfort
Guests generally commend the cleanliness of the rooms, often describing them as modern and well-maintained. The beds are frequently praised for being very comfortable, ensuring a restful night's sleep for most. Many appreciate the spacious bathrooms and clean showers, which contribute to a positive in-room experience. However, some guests report issues with noise levels, noting thin walls, loud music from the courtyard, and heavy doors that close loudly, which can disturb sleep. While some rooms offer a coffee maker and a small refrigerator, a common complaint is the lack of a microwave and sufficient storage space, with some rooms lacking dressers or adequate shelving.

Dining & Food Quality
Dining options at the hotel receive mixed reviews, with many guests noting the limited choices available. There is no dedicated breakfast restaurant within the hotel, with guests often directed to external options like a popular coffee chain or a sandwich shop, which some find inconvenient. The restaurants within the casino area offer a variety of cuisines, including Asian food and a steakhouse, though some guests find them to be overpriced or have limited operating hours. The food court options are appreciated for their convenience but are also considered expensive. Service at the bar areas can be inconsistent, with some guests reporting slow service or a lack of available staff for drink orders.

Location & Accessibility
The hotel's location is highly convenient, particularly for guests primarily visiting the attached casino. It offers easy access directly from the highway, making arrivals and departures straightforward. Parking is available and generally free, though guests often describe the parking areas as confusing, chaotic, or undergoing construction, which can make navigation challenging. A separate hotel parking lot requires a key card for access, adding a layer of security but also occasional inconvenience. The hotel's proximity to the casino means guests can easily walk between the two, though the pervasive smoke smell from the casino can be an issue for some during this transition.

Staff & Service
Feedback regarding the staff and service is varied. Many guests highlight the friendly staff and their helpful demeanor, particularly praising housekeeping and some front desk personnel for their attentiveness and efficiency. The check-in process is sometimes described as quick and smooth, contributing to a positive first impression. However, a significant number of guests report encountering rude staff at the front desk and within the casino, leading to frustrating experiences. Issues such as unfulfilled requests for room amenities, difficulties with key cards, and a lack of bellhop service are also mentioned. Overall, while some staff members excel, consistency in service quality appears to be an area for improvement.

Additional Information
A significant and frequently mentioned aspect of the hotel experience is the pervasive smoke smell that permeates the property, extending from the casino into hotel lobbies, hallways, and even some rooms, which can be a major deterrent for non-smokers. Guests should also be aware of the resort fees or entertainment fees charged, which some find to be an unexpected additional cost without clear value, especially if amenities like the pool are closed. The hotel does not provide complimentary water bottles in rooms, and basic amenities like slippers or toothpaste may not be included or require an additional charge. Furthermore, guests have noted exorbitant ATM fees within the casino, and the front desk staffing can be limited during late-night hours.