Bastion Hotel Den Haag Rijswijk

This hotel is a practical choice for travelers, particularly those attending events at De Broodfabriek or needing easy access to the A4 motorway, as its signature feature is its convenient location coupled with ample free and secure parking. Guests frequently commend the friendly staff and the quality of the breakfast, which often includes freshly prepared items. While some aspects of the rooms receive mixed feedback, the hotel generally offers a good value proposition. It is well-suited for business travelers seeking functional accommodation, event attendees due to its proximity, and travelers with cars who prioritize secure parking. To enhance your stay, consider requesting a deluxe room for potentially better comfort and be mindful of potential noise from other guests or the building's systems.

Facilities & Amenities
The hotel provides a range of facilities that contribute to a convenient stay. A significant highlight is the free and secure parking area, which is particularly appreciated by guests traveling by car, including those with electric vehicles, though some note issues with non-EVs occupying EV chargers. The hotel features a bar and a restaurant area, offering a space for relaxation and dining. Guests also have access to free Wi-Fi throughout the property, ensuring connectivity. While some reviews mention a fitness center, it is described as small with limited cardio equipment. The presence of an elevator is noted, though some guests experienced issues with its functionality, including missing buttons. A pool table is available, providing an entertainment option for guests.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests find the rooms to be clean and well-maintained, with some praising the comfortable beds and soft towels. However, other reviews highlight issues such as worn-out mattresses, dusty surfaces, and stains on furniture or linens. The bathrooms are generally described as clean, but some guests reported problems with small size, poor drainage in showers leading to water on the floor, and occasional unpleasant smells or even mold. Noise is a recurring concern, with mentions of loud air conditioning units, heating systems, highway noise, and sounds from adjacent rooms or corridors impacting sleep quality. Room amenities like coffee makers and fridges are appreciated, though some appliances were reported as broken or malfunctioning.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives consistent praise from guests. The breakfast variety is often highlighted, with a wide selection of options including cereals, breads, and cold cuts. A standout feature is the availability of freshly prepared eggs and omelettes made to order, which many guests appreciate. While the restaurant offers a menu for dinner, feedback is mixed; some guests find the food quality good with generous portions, while others describe it as basic or note issues with preparation, such as food being overcooked or cold. Service speed in the restaurant can also be a point of contention, with some guests experiencing long waits for orders.

Location & Accessibility
The hotel's location is primarily valued for its accessibility and proximity to key transport links rather than its immediate surroundings. Situated near the A4 motorway, it offers easy access for those traveling by car. Public transport is also convenient, with a tram stop (line 17) located a short walk away, providing direct routes to Rijswijk and The Hague city center. While the hotel is located in an industrial area, which some guests find uninspiring or lacking in nearby amenities like shops or diverse restaurants, its strategic position makes it ideal for specific purposes, such as attending events at the nearby De Broodfabriek or for business travelers working in the vicinity.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness and helpfulness. Guests frequently commend the reception team for their welcoming demeanor and efficiency during check-in and check-out. Many reviews highlight specific individuals who went above and beyond to assist guests, creating a positive and personalized experience. The bar staff and breakfast team are also noted for their attentive service, with staff often taking orders for fresh items and ensuring a pleasant dining atmosphere. While some isolated incidents of unresponsiveness or perceived lack of interest were reported, the overwhelming sentiment is that the hotel's personnel are dedicated to providing excellent service, contributing significantly to guest satisfaction.

Additional Information
Guests should be aware of a few specific aspects that may impact their stay. The hotel has experienced issues with false fire alarms occurring at night, which can be disruptive. While the hotel generally maintains a pet-friendly policy, some guests reported being denied accommodation with their pets despite prior booking, indicating potential communication issues or specific restrictions. There are recurring mentions of maintenance issues within rooms, such as broken light fixtures, non-functional air conditioning, or issues with plumbing like leaky showers or toilets. Some guests noted that the hotel's smoking policy seems to be loosely enforced, with smoke odors sometimes present in corridors or rooms, and cigarette butts accumulating near the entrance.