Berjaya Times Square Hotel, Kuala Lumpur

The hotel stands out for its direct connection to a large shopping mall and convenient monorail access, making it an ideal choice for shoppers and sightseers looking for easy urban exploration. Guests consistently highlight the exceptionally spacious rooms and the overall cleanliness of the accommodations. The friendly staff also receives frequent praise for their helpful and attentive service. While many appreciate the hotel's prime location and comfortable spaces, a recurring theme in reviews points to the property's age, suggesting that some areas could benefit from refurbishment. This hotel is particularly well-suited for families due to its large rooms and the attached mall with entertainment options. To enhance your stay, consider requesting a room on a higher floor for potentially better views and updated interiors, and be prepared for a predominantly vegetarian breakfast offering.

Facilities & Amenities
Guests enjoy a range of facilities including a large rooftop pool that offers impressive views of the city skyline, including the Twin Towers, and features a dedicated kids pool, making it a hit with families. The gym is generally well-regarded for its variety of machines, though some find it a bit small. Rooms often come with a free mini-bar stocked with complimentary snacks and water, a much-appreciated perk. While Wi-Fi is available, some guests experienced inconsistent connections and slow speeds. The hotel's direct connection to an indoor theme park provides convenient entertainment. However, the lifts can be busy, leading to wait times, and some guests reported issues with air conditioning being noisy or not cooling effectively. The in-room televisions are noted as being older with unclear visuals and limited channel options. Parking is available and generally easy, though it can be expensive.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with rooms described as spotless, tidy, and immaculately maintained. Guests frequently highlight the spacious rooms, which provide ample space and comfort, often featuring large beds. While many find the beds comfortable and pillows soft, some guests noted that the mattresses can be quite firm. The bathrooms are generally spacious and well-appointed, though some reviews mention issues such as lukewarm shower water, leaking shower doors, or a lack of hand showers. A few guests found the room lighting to be insufficient, preferring brighter options. Noise from the air conditioning or external building work was occasionally reported. Additionally, some rooms show signs of age, with worn carpets and dated furniture, and a few guests experienced issues with non-functional electrical sockets.

Dining & Food Quality
Dining experiences, particularly the breakfast, receive mixed but detailed feedback. Most guests note that the breakfast buffet is exclusively vegetarian, which is a significant point of disappointment for non-vegetarian diners who expected meat options. Some reviews mention confusion due to misleading food labels. Despite the vegetarian focus, many guests found the breakfast variety to be good, with a wide selection of dishes, while others felt the choices were limited and could be improved, specifically mentioning the coffee quality as poor. The breakfast area can become very crowded, leading to long queues and difficulty finding seating, especially during peak times. Overall food quality is generally described as decent to good, with some specific praise for the Lotus restaurant. Guests also appreciate the abundance of food options available within the directly connected shopping mall.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests in the heart of the city with exceptional accessibility to various attractions and transport links. It offers direct access to a large shopping mall, providing numerous retail and dining options right at the doorstep. Guests appreciate being within walking distance of other popular malls like Lalaport, Pavilion, and Lot 10, as well as the KLCC area. The hotel also boasts convenient access to the Monorail station, making it easy to explore further parts of the city and connect to other public transport. While the location is ideal for exploring, some guests noted that returning to the hotel during peak hours can involve navigating traffic jams. Parking is available and generally easy to use, though it is considered expensive by some.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, with guests frequently commending their friendliness, helpfulness, and attentiveness. Many reviews highlight the excellent service provided by the housekeeping team, who are described as efficient, professional, and dedicated, ensuring rooms are kept clean and tidy. The check-in and check-out process is generally reported as smooth and quick, though a few guests experienced longer queues or issues with booking details. Staff members are praised for their polite and respectful demeanor, and their willingness to go above and beyond to assist guests. The hotel is also noted for its prompt problem resolution, with staff quickly addressing issues such as air conditioning malfunctions or hot water problems. Overall, the commitment to providing a warm and welcoming experience is a recurring theme.

Additional Information
Guests frequently comment on the hotel's overall age, noting that while it is well-maintained, some areas and room interiors could benefit from refurbishment and modernization. This includes observations about worn carpets and dated furniture in certain rooms. A deposit of MYR 200 is typically required upon check-in, which some guests found confusing. While drinking water is provided daily in small plastic bottles, some guests wished for more environmentally friendly options like water refill stations or larger glass bottles, especially given the limited number of complimentary bottles provided. Another point of feedback concerns the lack of pool towels at the swimming area, which guests found inconvenient. Some guests also expressed a desire for a wider variety of television channels, including non-English options, to cater to a more diverse international clientele.